PHP EXECUTION TIMEOUT ERROR

Dear @hpc20 ,

Thanks for getting in touch with us.
We checked the log as well.
Could you try backing up just the files and let us know how it goes? https://prnt.sc/uiyh06

If you still get an error afterwards, please, send the log as well.

Thanks beforehand.

I tried backing up the files and it went through successfully. I also backed up the database and that also went through successfully.

It’s when I do a full backup it gives me the error.

Dear @hpc20 ,

Thanks for the information.

Now, let’s try to find out what exactly results in error.
Could you perform another backup, but this time have plugins from files backed up?
And let us know if it’s done successfully.

Thanks beforehand.

The plugins backup was successful.

Hello @hpc20 ,

Thanks for your reply.

Then let’s look for the problematic part further.
Please, try backing up the following combinations:

DB + Plugins + Themes
DB + Plugins + Themes + WP Content
DB + Plugins + Themes + WP Content + Uploads

Let us know which of the backups is problematic.

Thanks beforehand.

They all failed.
If I do a DB backup by itself it works.
If I do a Plugins + Themes + WP Content + Uploads by itself it works.

Dear @hpc20 ,

Thanks for the info.
See, we understand that backing up the DB and one of the files results in a problem.
So, backing up DB and files separately from each other works.

Could you confirm that the first and second scenarios mentioned in the previous message also failed?

That is correct. Backing up DB and files separately from each other works.

All the backups failed in the previous message.

Dear @hpc20 ,

Great, thanks for your answer.
Please, try backing up the DB+ WP Content and in case it fails, please, send over the backup log to us via wetransfer.com

That backup was successful.

I’m getting exactly the same issues, but more acutely. I have set the request frequency to 10 seconds but I’m not sure whether that helped.

I have been able to backup the database, themes and uploads individually, but not the wpc or the plugins.

Before the latest update, I got a perfectly good full 411MB backup on 7 September. Is it possible to roll back somehow?

I managed in the end to back up the wpc, but I’ve tried repeatedly to back up the plugins without success. The attempts usually fail but one said it was a “success” but the file was empty. That raises doubts about the trustworthiness of this plugin as a backup facility.

Is there a reliable way to back up the plugins?

Dear @hpc20 ,

Then let’s try further and see which one results in a problem.

DB + WP Content + Themes
DB + WP Content + Themes + Plugins
DB + WP Content + Themes + Plugins + Uploads.

Let us know which one fails.

Dear @hughmarriage ,

Thanks for your message.

Though the problem may seem like the same, it may be different in essence.

Thus, please, open another support thread with the same inquiry so we can assist you there.

Thank yo beforehand.

After the last update, the full backup started working. Now the rest of the combinations are good.