PHP Error on Activation

  • Resolved mlocke5324

    (@mlocke5324)


    9 months ago

    I am installing the Post SMTP Plugin into a new site. The plugin installs correctly but will not activate. It fails with a PHP error caused by a null argument to a function.

    Using “%omitted% to hide site information, the PHP error is:

    PHP Fatal error: Uncaught TypeError: Argument 1 passed to Freemius::get_api_user_scope_by_user() must be an instance of FS_User, null given, called in /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php on line 23658 and defined in /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php:23672#012Stack trace:#012#0 /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php(23658): Freemius->get_api_user_scope_by_user(NULL)#012#1 /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php(23697): Freemius->get_api_user_scope(false)#012#2 /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php(20405): Freemius->get_current_or_network_user_api_scope()#012#3 /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php(11783): Freemius->_fetch_plugin_plans()#012#4 /nas/content/live/%omitted%/wp-content/plugins/post-smtp in /nas/content/live/%omitted%/wp-content/plugins/post-smtp/freemius/includes/class-freemius.php on line 23672

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @mlocke5324

    I hope you are doing well.

    Let me discuss it with my technical team and get back to you soon; in the meantime, please share the SMTP diagnostic test report.

    Thanks and regards,
    Support Team – WPExperts  

    Hi @mlocke5324,

    We tried multiple scenarios to replicate your case on our end but we require your assistance to reproduce it. Please create a ticket on our?technical support channel?so our technical team can directly connect with you.

    Your cooperation is greatly appreciated, and we look forward to assisting you further.

    Thanks and Regards,
    Support Team-WP Experts.

    • This reply was modified 8 months, 3 weeks ago by furqanfazal.

    Hi @mlocke5324,

    We haven’t received any updates from you, so we will consider this thread resolved. If you require further assistance, please feel free to start a new thread with us.

    Thanks and Regards,
    Support Team-WP Experts.

Viewing 3 replies - 1 through 3 (of 3 total)
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