PHP error in combination with WPML

  • Resolved calmind

    (@calmind)


    4 months, 1 week ago

    Hi there,

    I used the Omnisend plugin with no problems at all for a previous couple months. However today I had a problem with my translated cart and checkout pages (the native pages were fine). It was either loading infinitely or showed a 500 memory error. Debug showed this message over and over again:

    [19-Jul-2024 13:16:00 UTC] PHP Warning: Undefined array key “f80bf05527157a8c2a7bb63b22f49aaa” in /var/www/vhosts/calmind.eu/httpdocs/wp-content/plugins/omnisend-connect/model/class-omnisend-cart-event.php on line 34

    Can anyone help me fix this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support supportomnisend

    (@supportomnisend)

    Hi there,

    Thank you for bringing this to our attention. Our tech support team will gladly look into the issue you’re experiencing with your translated cart and checkout pages. Due to the nature of the issue, we would require some additional context and screenshots to further investigate and provide a solution.

    Could you please reach out to our support team via the in-app chat or via email at [email protected]? Once we have the necessary details, we’ll take it from there and work towards resolving the problem as quickly as possible.

    We appreciate your cooperation and look forward to resolving this issue promptly.

    Plugin Support supportomnisend

    (@supportomnisend)

    Hi there,

    Just checking in to see if you had a chance to reach out to our support team with the additional details. We’re eager to assist and ensure your issue with the translated cart and checkout pages is resolved swiftly.

    Your cooperation is greatly appreciated, and we look forward to helping you get this sorted out as soon as possible.

    Thank you!

    Thread Starter calmind

    (@calmind)

    Hi,

    Thank you for your reply. I am currently in contact with the support team via e-mail. I tried downloading an older version of the Omnisend plugin but that didn’t solve the issue. Right now they are checking if another plugin could be part of the problem.

    Kind regards,

    Danique

    Plugin Support supportomnisend

    (@supportomnisend)

    Hi Danique,

    Thank you for the update. I’m glad to hear that you’re already in contact with our support team. It’s good to know they’re exploring potential conflicts with other plugins.

    We’re committed to resolving this issue for you as quickly as possible.

    Warm regards,
    Omnisend Team

    Plugin Support supportomnisend

    (@supportomnisend)

    Hi Danique,

    Thanks for providing all the details! We’ve passed everything on to the responsible developer for a deeper investigation. Just a heads up – it might take a bit longer to get a response, but rest assured they’ll be looking into it closely.

    We’ll keep you posted in the thread you opened with our customer support team as soon as we have any updates.

    In the meantime, If you have any additional concerns, we’re just a message away!

Viewing 5 replies - 1 through 5 (of 5 total)
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