php error breaking site

  • Resolved tauraedgar

    (@tauraedgar)


    4 years ago

    Your old and new versions of the plugin are breaking our website. And we are in the middle of a major campaign using the listings we have in your plugin. I need your assistance ASAP as you are jeopardizing our business. In each scenario the error disappears when I deactivate the Directorist plugin. I’ve submitted support ticket a week ago and still no reply.

    old version
    https://www.riskywomen.org/profiles/
    Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 1 in /home/customer/www/riskywomen.org/public_html/wp-includes/class-wp.php on line 223

    New version
    https://www.staging2.riskywomen.org/profiles/
    Warning: preg_match(): Compilation failed: quantifier does not follow a repeatable item at offset 1 in /home/customer/www/staging2.riskywomen.org/public_html/wp-includes/class-wp.php on line 223

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rafiz Sejim

    (@rafizsejim)

    Greetings,

    We are sorry for the trouble.

    We are working on the fixes and an update will roll out today with the fix. Please do let us know if updating doesn’t resolve the issue.

    Kind Regards,

    Thread Starter tauraedgar

    (@tauraedgar)

    The update Version 7.0.3.2 didn’t fix the issue. You said there was another update coming “today” but it doesn’t seem to have happened. Your customer service did finally fix something on our staging server (now very out of date for content) but didn’t bother to say what it was so now I cannot replicate the fix. Really disappointing. Meanwhile our site remains broken!

    Plugin Support Rafiz Sejim

    (@rafizsejim)

    Greetings,

    Sorry for the delayed release.

    I know it is very frustrating but a release with the issues I discovered would have caused more trouble. Nonetheless, the new version 7.0.3.3 was released yesterday, please update and do let us know if the issue exists.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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