PHP 7.2 Fatal Error

  • Resolved klaansoo

    (@klaansoo)


    5 years, 4 months ago

    We get the following error, which prevents admin login on WP Engine:

    —
    PHP Fatal error: Uncaught Error: Class ‘EnableMediaReplace\\ShortPixelLogger\\ShortPixelLogger’ not found in /wp-content/plugins/enable-media-replace/classes/emr-plugin.php:85
    —

    WordPress 5.2.2
    PHP 7.2

    Please let me know if you need the full stack trace.
    Thanks

    • This topic was modified 5 years, 4 months ago by klaansoo.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    We noticed this happening on hosts which don’t have the json PHP extension. It will be fixed in 4.14.4 on our side, could you please in the meantime try activating this extension from your cPanel?

    Thread Starter klaansoo

    (@klaansoo)

    The host is WP Engine, so I’ll have to find a work around for now. Do you have an ETA on the next release?

    Thanks for the reply.

    Plugin Author ShortPixel

    (@shortpixel)

    @klaansoo – could you please try this dev version of EMR plugin here and see if has the issue noted by you solved?

    I’d appreciate your follow-up on this.

    Thank you,
    Alex

    Thread Starter klaansoo

    (@klaansoo)

    I’ve downloaded it and will let you know the results as soon as I can.

    Thank-you.

    —

    Thread Starter klaansoo

    (@klaansoo)

    Hi Alex,

    I tested the plugin on multiple local servers running both PHP 7.2 and PHP 7.3 and it works, but still the same error on WP Engine. I’m going to do a bit of debugging and see if I can pinpoint where the error is happening and let you know if I do.

    Thanks,

    —
    Karen

    Plugin Author ShortPixel

    (@shortpixel)

    Karen,
    thank you for your update on this, you can also contact us directly here and provide us with temporary admin access to your WP Engine hosted website to investigate this.

    Regards,
    Alex

    Thread Starter klaansoo

    (@klaansoo)

    Hi Alex,

    I haven’t forgotten about this. I can’t give you access to this site as it’s a client site, however, here is the php info link:

    https://www.infiniteenergy.com/phpinfo.php

    So maybe this will help.

    Thanks,

    —
    Karen

    Plugin Author ShortPixel

    (@shortpixel)

    Karen,
    could you please try this dev version, it should solve the issue noted by you.

    I would appreciate your follow-up on this.

    Thanks,
    Alex

    Thread Starter klaansoo

    (@klaansoo)

    Hi Alex,

    On its own, it doesn’t have the media-replace option. Is this dev plugin required with the original?

    Thanks,

    —
    Karen

    Plugin Author ShortPixel

    (@shortpixel)

    Karen,
    sorry for my slow reply first of all!

    I may have mixed up things here as you’re referring to EMR in a ShortPixel Image Optimizer forum ??

    Maybe it would be best to contact me directly here to try to figure out a solution for this?

    Regards,
    Alex

Viewing 10 replies - 1 through 10 (of 10 total)
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