Photosphere no longer appearing on site after latest update

  • Resolved seastay

    (@seastay)


    4 years, 6 months ago

    Since the last update the plugin is not displaying at all (see attached page, there should be one sphere there)

    Here is the shortcode used:

    [sps_img img_id=”278″ caption=”Bedroom, looking towards fore”]

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Just a guess: Perhaps you need to change the typographical quotation marks to normal ones.

    Plugin Author snagysandor

    (@snagysandor)

    Pls, make a sreenshot from page editor (source code).

    Thread Starter seastay

    (@seastay)

    @anchises that seems to not be the case, I’m certain it’s the correct quotation marks.

    @snagysandor Please find the screenshot at this link: https://imgur.com/D12ts3x It’s just a simple test page which worked perfectly before the update(that’s the only thing that I can see has changed)

    Plugin Author snagysandor

    (@snagysandor)

    External image URL is not supported.
    Your image URL:
    https://i0.wp.com/sea........./wp-content/uploads/2020/06/CCBC-POLARIS-25.jpg?fit=2560%2C1440&ssl=1
    Please use an internal image.
    For examle:
    https://sea.............com/wp-content/uploads/2020/05/example.jpg

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Note: The wp.com image address indicates you’re using the Jetpack CDN to “accelerate” images. Try disabling that. See https://jetpack.com/support/site-accelerator/

    Thread Starter seastay

    (@seastay)

    Thank you all for your replies.

    @sterndata I tried disabling Jetpack and reuploading the images but no change.

    @snagysandor I’m unsure what you mean, as per your documentation I am using the Image ID as provided in the wordpress media library manager. I tried using the direct image link using the below shortcode

    [sps_img img_id="https://seas[.......]/CCBC-POLARIS-25-1.jpg" caption="Bedroom, looking towards fore"]

    • This reply was modified 4 years, 5 months ago by seastay.
    Plugin Author snagysandor

    (@snagysandor)

    I checked the demo page for the source code and it seems to be missing a setting.
    Have a new field in the new version on setting page. Please adjust viewport height (recommended value: 80).

    • This reply was modified 4 years, 5 months ago by snagysandor.
    Thread Starter seastay

    (@seastay)

    @snagysandor That fixed it, thank you very much for your help!

    Plugin Author snagysandor

    (@snagysandor)

    In the new version the full screen function has been fixed. ??

Viewing 9 replies - 1 through 9 (of 9 total)
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