Photon/Site Accelerator Image Loading Issues

  • Resolved Alex Stanhope

    (@247creative)


    6 years, 2 months ago

    To the Jetpack support team,

    Just wondering if you guys have been having any issues with your image CDN today at all?

    It’s just that I’ve been noticing slow image load times, and on occasion, they don’t load at all!

    It’s happening on pretty much all of my sites, and across multiple servers, so I’m not entirely sure it’s a local config “thing” in this case.

    I’ll very much look forward to hearing from you with your thoughts.

    Alex

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @247creative,

    There aren’t any known issues at the moment. I visited cowdray.co.uk and the images loaded without any speed issues. Are you still experiencing slow loading times?

    I ran a speed test on my end and while the homepage loading time was low (1.5 seconds), there are 3.8 MB of images and they take up almost 74% of that total load time. HTML, Scripts, CSS etc only use a fraction of the remaining time.

    If you are unable to optimise the images any further, I recommend activating Jetpack’s Lazy Images feature:

    https://jetpack.com/support/lazy-images/

    Only visible images are loaded, which can help speed up page loading times.

    Just to add —

    and on occasion, they don’t load at all!

    If your server takes longer than 10 seconds to upload an image to our CDN, the upload will time out and your image will appear to be broken. If this happens, try uploading an image with a smaller file size.

Viewing 2 replies - 1 through 2 (of 2 total)
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