• Resolved Kircicekleri

    (@kircicekleri)


    Profile photo and background photo cannot be uploaded. There is a photo symbol but it does not work.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Kircicekleri

    (@kircicekleri)

    I found the problem my website is SSL website. This plugin prevents the upload of photos.
    Please make your software compatible with SLL websites. Thank you

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Thank you for writing to us,

    We have checked the photo upload issue with the SSL website and did not face any issues.

    It seems like the issue is specific to your site, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid?

    If the issue persists, please share your site’s admin dashboard access temporarily to investigate this in detail.

    In case the issue is resolved after deactivating all other plugins, you’ll need to identify the plugin creating the conflict with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and trying to recreate the issue after each activation.

    Thread Starter Kircicekleri

    (@kircicekleri)

    Hi,
    I say this too, when I disable the SSL plugin, the photo is uploaded. Doesn’t work with SSL plugin!

    Thread Starter Kircicekleri

    (@kircicekleri)

    Hello there,
    I found the source of the problem. I use Autoptimize. The last option in the Autoptimeze settings, “Optimize for logged in editors & administrators?” Option should be left blank and should not be checked.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Thank you for writing to us.

    Please share the URL of the SSL plugin (Autoptimize) with us. This will help us to analyze.

    Thank you,

    Thread Starter Kircicekleri

    (@kircicekleri)

Viewing 6 replies - 1 through 6 (of 6 total)
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