Phone users can’t submit forms

  • Resolved thomasmarie

    (@thomasmarie)


    1 year, 2 months ago

    I realized recently that I didn’t get as many entries as usual. I checked all of my forms, on both desktop and phone. On desktop, the forms work perfectly, and I receive immediately the form. However, when I try on the phone, the form cannot be sent. I am told there is a problem with the form, “please contact the administrator of the website”. And I don’t receive the form. The only recent change is the implementation of a google tag, to measure the number of forms sent.

    Thank you very much for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @thomasmarie,

    Thanks for reaching out!

    Looking at the Page Source of the page https://emc2conseil.fr/demande-devis/, it seems you’re using the W3 Total Cache plugin. To prevent issues, please adjust your settings by following our guide here.

    In case the issue continues, please know that problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms. I recommend taking a look at our guide on troubleshooting cache settings.

    To fix this kind of issue, there are some options:

    1) Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors. For this, you could check the settings in the LiteSpeed Cache plugin. Or you could reach out to your host.

    2) You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.

    3) You can disable the anti-spam protection feature in your forms. If this works for you, you can use one of our other anti-spam options available on WPForms.

    I hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @thomasmarie,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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