Phone Shortcode Displaying in Widget Box

  • Resolved stumur

    (@stumur)


    1 year, 5 months ago

    Hi Jannis,

    I just installed your email/phone number obfuscator on my Avada website (thelivemusicagency.com.au), but in the footer of all my pages, it is displaying your shortcode along with my phone number, instead of just my phone number alone: [eeb_protect_content]+12 345 678901[/eeb_protect_content]

    I just enclosed my phone number in the Avada widgets box with your shortcode.. Am I doing something wrong?

    Thanks, Stu.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ironikus

    (@ironikus)

    Hey @stumur – We’ve tried the Shortcode within the Footer of a clean WordPress installation and it encoded it correctly. Can you please share some more details on how you add it and where exactly?

    Thanks.

    Thread Starter stumur

    (@stumur)

    Yes, of course mate, thank you. I just entered the text in an Avada footer widget in Appearance>>Widgets>>Footer Widget Area 5. That widget area has subsections for Title:, Address:, Phone:, Email: … Anyway, I just filled in the phone one, and enclosed it in your [eeb_protect_content]+61 432 917 201[/eeb_protect_content], which you can still see displayed in my footer now, at: thelivemusicagency.com.au

    Thanks,

    Stu

    Plugin Author Ironikus

    (@ironikus)

    Hey @stumur – Thanks for the additional details.

    I’ve looked into their core and Avada doesn’t seem to support shortcodes within their code. I suggest to open a ticket with them to ask them to add shortcode support to their widgets.

    Thread Starter stumur

    (@stumur)

    Thanks very much.

Viewing 4 replies - 1 through 4 (of 4 total)
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