Phone number field not sync

  • Resolved Micha?l Baillot

    (@schemastudio)


    1 year, 8 months ago

    Hi,

    I’m referring to an ancient post which deals with phone merge tag synchronisation. The solution was given in this Github post: https://github.com/mailchimp/mc-woocommerce/issues/725

    I’ve tried to implemented the snippet in my function.php page but it returned a error:

    Mailchimp says: API Request Error on 2406 in /home/provendiih/www/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    Here is the code:

    /**
 * @param array $merge_tags
 * @param MailChimp_WooCommerce_Order $order
 * @return array
 */
function mailchimp_custom_order_merge_tags($merge_tags, $order) {
    // the phone number can be used from either the shipping address, or the billing address.
    //$shipping_phone_number = (string) $order->getShippingAddress()->getPhone();
    $billing_phone_number = (string) $order->getBillingAddress()->getPhone();

    // this is what I would do - only supply it if the phone number is there.
    if (!empty($billing_phone_number)) {
        $merge_tags['PHONE'] = $billing_phone_number;
    }
    // return the merge tags to be submitted.
    return $merge_tags;
}

add_filter('mailchimp_get_ecommerce_merge_tags', 'mailchimp_custom_order_merge_tags', 10, 2);

    Please find below my web site systme status:

    `
### WordPress Environment ###

WordPress address (URL): https://provendi.fr
Site address (URL): https://provendi.fr
WC Version: 7.7.2
REST API Version: ? 7.7.2
WC Blocks Version: ? 10.0.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 130 MB
PHP Time Limit: 165
PHP Max Input Vars: 16000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.42-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.7.2
WC Database Prefix: wor1188_
Total Database Size: 380.07MB
Database Data Size: 306.32MB
Database Index Size: 73.75MB
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`

    Best regards,

    Micha?l

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support khungate

    (@khungate)

    Hello, @schemastudio! I appreciate you sharing those details. We’ve conducted tests using the provided code, and we encountered no problems or API errors when passing the phone number to Mailchimp.

    Could you please verify the merge tag field type in Mailchimp to ensure it is formatted correctly for a phone number? If that appears to be correct, you could try uninstalling and reinstalling the plugin to see if that resolves the errors. If the issue persists, it would be advisable to test for any conflicts with other plugins or themes.

    If you have any further inquiries, please don’t hesitate to ask. We’re here to assist you.

    Thread Starter Micha?l Baillot

    (@schemastudio)

    hi @khungate,

    thanks a lot for your answer and sorry for answering with some delay (I was in holiday last week).

    Your question regarding the phone format make sense.

    In MailChimp, the used format is “International” which is right because we have customers form different countries:

    https://www.loom.com/i/12457ac96ff0456bac4f3e5efde4bba6

    Also, I’ve checked the format of the phone numbers already registered in Woocommerce and… it’s a mess! When a user create it’s account, he’s not force to user the international format:

    https://www.loom.com/i/f7b7f4048da84593b4ff62ca041c7062

    I think the error could come form that: as MailChimp is searching for international type numbers, when it tries to synchronize a none international number, the synchronisation fails. What do you think?

    So, what I have to do now is:

    1. update every customer number to the international format (does the international format use the “+” or the “00”?).
    2. update the costumer subscription form to force the international format for future phone numbers.
    3. retry the synchronisation.

    Thanks i advance for your precious help,

    best regards

    Micha?l

    Plugin Author ryanhungate

    (@ryanhungate)

    @schemastudio I have a question for you. Are you getting ANY submissions through or is it only on a few that fail? The error you’re getting makes me feel like something else might be going wrong. Possibly that your store might be in a disconnected state for some reason.

    Would you mind enabling the remote support option so we can try to find something that might help? When you do that please ping us here so we can take a closer look ??

    Thread Starter Micha?l Baillot

    (@schemastudio)

    hi @ryanhungate and thanks for reaching out.

    Could you tell me please how to enable the remote support option?

    It is like a temporary access generated by a third party plug-in?

    Best regards,

    Micha?l

    Plugin Author ryanhungate

    (@ryanhungate)

    @schemastudio sorry it’s in the Mailchimp plugin, you go to the support tab and there’s a checkbox to enable remote support. It’s by us, not a 3rd party.

    Thread Starter Micha?l Baillot

    (@schemastudio)

    @ryanhungate done! Thank-you very much,

    best regards,

    Micha?l

    Plugin Author ryanhungate

    (@ryanhungate)

    @schemastudio thanks for that. I’ve been looking into things, and it seems as if everything is syncing properly, but you’re saying that the phone number isn’t coming over to Mailchimp in the merge tag. I would first start by adding a log to your custom function to show what exactly is coming over to Mailchimp in that merge tag submission.

    You can do that by adding:

    mailchimp_log('debug', "merge tags", $merge_tags);

    And I would also get with the Mailchimp support team and have them enable your “api watcher” to help with this. I’m just not seeing what’s wrong on the surface, but your orders seem to be working fine with that same phone number format.

    I do wonder if the international format is somehow goofing up the “audience member” record. I’m hopeful that by working with both myself, and the support team we can get that resolved.

    Thread Starter Micha?l Baillot

    (@schemastudio)

    hi @ryanhungate, thank-you for your answer. I’ve added the code in my custom function.

    Something great happens… The mobile number synchronisation works! I don’t know why now…

    Now, I have to check with the SMS platform (Textmagic) if the non international numbers can work to send SMS.

    Thank-you so much for your support!

    Best regards,

    Micha?l

    Plugin Support khungate

    (@khungate)

    Glad to hear @schemastudio! If anything else pops up, don’t hesitate to reach back out to us. We appreciate you using the plugin.

    If you’re happy with this integration, please consider leaving a 5-star review. Your feedback helps other WooCommerce customers find this integration and helps support future development.

    Thread Starter Micha?l Baillot

    (@schemastudio)

    @khungate Done! Best regards, M.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Phone number field not sync’ is closed to new replies.