Phone Number field is not exported from the order

  • Resolved svet

    (@sveslavchev)


    5 years, 2 months ago

    I started using “Mailchimp for WooCommerce” and configured it correctly. The synchronisation process for the orders finished without errors.
    Later I found a single problem – the field “Phone Number” for all contacts in the audience list is empty.
    I am using the latest version of WordPress(5.2.3), WooCommerce(3.7.0) an the latest version of “Mailchimp for WooCommerce”(2.2.4). I also tried to “Force synch” the the orders/contacts. Does not help.

    Is it this a bug or I have to do something else. Please let me know.

    Kind regards,
    Svet

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @sveslavchev, out of the box, the plugin does not send phone numbers over to a subscriber. However, you may implement this by configuring custom merge tags for your site. Please check out our GitHub Wiki article for more information: https://github.com/mailchimp/mc-woocommerce/wiki/Custom-Merge-Tags.

    Thanks again for reaching out, let us know if there’s anything else we can do.

    Thread Starter svet

    (@sveslavchev)

    Thanks @khungate for the quick and complete answer.

    I was confused because of the empty column “Phone Number” in the audience grid. One would expect that every column in the grid is representing data, which is synchronised by default.

    Kind regards

    Plugin Support khungate

    (@khungate)

    Glad to hear that worked for you @sveslavchev! If anything else pops up, don’t hesitate to reach back out to us. We really appreciate you using the plugin. If it’s working well for you and your business, please consider leaving us a positive review.

Viewing 3 replies - 1 through 3 (of 3 total)
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