Phone number fiel type head resets automatically

  • Resolved albingeorge98

    (@albingeorge98)


    3 years, 3 months ago

    While entering phone number in the billing field, it is reseting itself to the begning in every 3 or 4 seconds. Please check.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello albingeorge98

    We’ll need more information to proceed, could you send us the following information?

    – Theme and plugins being used.
    – The link to a screenshot/video of the error.
    – Any other information that could help us replicate this issue such as the step-by-step flow or the plugin settings being used.

    Best,
    Luiggi

    Thread Starter albingeorge98

    (@albingeorge98)

    Sure, Please go to harvyora.com/shop add any product in basket, checkout and the try to fill the billing information, in the phone number field, enter the phone number slowly and the cursor?will reset momentarily.

    You may find the video here: https://drive.google.com/file/d/1r7XBbiOmMD_c5-fZwPNvqBipyLQwPTz_/view?usp=sharing

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @albingeorge98,

    Thanks for sending the video and the info.

    I confirm I can reproduce the issue on our side. It is a priority for us to fix this as soon as possible.

    I’ll update you here once we’ve fixed it.

    Best,

    Thread Starter albingeorge98

    (@albingeorge98)

    Thank you for your help in advance.

    Thread Starter albingeorge98

    (@albingeorge98)

    Hi, any update?

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @albingeorge98,

    We have fixed this issue but have not released an update with it yet.

    Could you try this preview version (1.2.9-beta-2) and check if the problem is resolved on your end?

    https://t2449427.p.clickup-attachments.com/t2449427/aac026f1-a728-45d7-9752-2940d8a718e7/fluid-checkout.1.2.9-beta-2.zip

    Best,
    Diego

    • This reply was modified 3 years, 3 months ago by Diego Versiani. Reason: Changed file version to 1.2.9-beta-2
    Thread Starter albingeorge98

    (@albingeorge98)

    Hi, Thank you for the update. The update did resolved the head issue, but what is the effect that refreshes the phone number box? While using mobile browsers the refreshing action closes the keyboard automatically, that’s a bit annoying too. Please resolve this issue also.

    Sorry to bother you with these issues, I liked your plugin and would like to purchase it in future, but since 80% of my customers are old and they need to have a flawless experience. That’s why we need to fix every little things.

    Thank you.

    • This reply was modified 3 years, 3 months ago by albingeorge98.
    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @albingeorge98,

    No worries, our mission is to provide a better checkout experience for all users. Period.

    I looked into this issue and it seems that mobile browsers prevent the keyboard to open when the focus is set programmatically, which is our case.

    I tried a few workarounds but none worked both for mobile Chrome and Safari.

    There is one more thing I can try but that required some thought and consideration.

    I’ll get back to this later, and update you once I have an answer.

    Best,
    Diego

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @albingeorge98,

    We’ve just released version 1.2.10 today.

    With this version, we couldn’t reproduce this issue anymore neither on desktop or mobile devices.

    I’m closing this thread. However, feel free to re-open it if you still experience this issue after updating.

    Best,
    Diego

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Phone number fiel type head resets automatically’ is closed to new replies.