Phantom order

  • Resolved restlessspirits

    (@restlessspirits)


    2 years, 2 months ago

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    <p>I’ve just been notified of an order but for an out of stock product. It said it was now on backorder and the product is now showing as -1 in stock. The customer, and all his details, is real but when I called him he knew nothing about any order but on checking his email, has an order confirmation from us. He asked me to check banking etc and Stripe has no payment logged. There are others for the day that are correct. So Woo seems to have generated an order, for an existing customer, for an out of stock product (that has no back orders selected) and I can’t see why or undo it. It’s skewing my stats now. Has anyone come across this before?</p>
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    <p>I should have mentioned, it doesn’t actually show up on “orders” in Woocommerce so I can’t cancel it. Just the stock inventory and the emails to me and customer shows anything happened</p>
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Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @restlessspirits,

    So if I understand this correctly, the order email was triggered automatically but the order is nowhere to be found.

    I’ve never witnessed something like this before. I assume the order email had an order number, have you tried accessing the order page from a direct URL by replacing the 657 below with the number in the email?

    For example: https://mysite.wpcomstaging.com/wp-admin/post.php?post=657&action=edit

    If you manage to locate it, then please attach a screenshot of the order notes along with any information that you think can help us understand the problem. It will be also helpful if you attach a screenshot of the email itself and your site’s system status report.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Please make sure to remove any sensitive information before posting it here as this is a public forum, as for the screenshots you can upload them to Snipboard.

    Look forward to hearing back from you.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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