Phantom ads playing on website

  • Resolved webmasterpbtv

    (@webmasterpbtv)


    4 years, 4 months ago

    Our website is playing phantom advertisements or background sound not related to the site.

    Below is a link to a video capture of what is happening on the site. Today it appears to be air traffic control. Yesterday it was a radio station in L.A.

    We have run anti-malware and it cannot seem to find the issue. Any assistance would be appreciated.

    The site is: [Redundant link redacted]

    https://drive.google.com/file/d/17RGCB1lX6tg0OYzo_DllHj5GNDItOrlu/view?usp=sharing

    • This topic was modified 4 years, 4 months ago by t-p.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    Thanks James, we do backups regularly. And thanks for the recommendation on the security measures. We have now implemented most of them.

    However, we are still getting the original error as mentioned above, and still no way of stopping the ads/overlays.

    Thanks for your recommendations. Anything we can do to remove/stop the ads from playing?

    If you, or anyone gets a chance to listen to the video file on google drive, you can hear the problem we are having.

    Thanks.

    Thread Starter webmasterpbtv

    (@webmasterpbtv)

    Found out the problem. We use Elementor and they have a pop-up element.

    We had a video in the pop-up but it was never used. Never called by a page, just sitting in the background.

    Unfortunately this pop-up loads all pop-ups whether used or not.

    And once we deleted the sample video, the site works perfectly.

    The issue is now resolved.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Phantom ads playing on website’ is closed to new replies.