Personal Info input fields reset when switching payment methods

  • Why does the Personal Info input fields reset on the checkout page when I pick another payment method from the radio buttons?
    It is a very bad user experience if the user changes his mind and chooses another payment method and finds out that he has to fill in all the input fields again.

    I am surprised this issue still has not been dealt with.

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  • Hi @taadike

    ‘Personal Info’ and ‘Billing Details’ are dependent on selected payment gateway. So when user change the Payment method then respected fields are loaded via Ajax and added data will be reset.

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