Personal data retention

  • Resolved cruiseback

    (@cruiseback)


    5 years, 9 months ago

    Hello Mailchimp,

    Today we have setup Woocommerce so that processed orders gets deleted (well, anonymized really) in Woocommerce after a duration of 2 years to comply with GDPR and our own privacy policy.

    However, during a recent internal GDPR audit we became aware that orders and transactional customer data transferred to Mailchimp seems to exist “forever” on your platform, unless we manually delete it.

    I am surprised that Mailchimp on its own does not provide any tools for handling this?

    So now I am wondering whether it would be possible to delete/anonymize data synced from Woocommerce to our Mailchimp profile once its also deleted/anonymized in Woocommerce?

    Having Woocommerce decide when an order/transactional customer should be anonymized (as per our settings), and then having Mailchimp following suit would probably make more sense (and be a lot faster to develop), than having separate controls for this in Mailchimp.

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  • Plugin Support support1

    (@kaymoore)

    Hi @cruiseback!

    It sounds like the scenario you’re describing is outside the functionality of the plugin, and it would be best suited for the support team at Mailchimp to review.

    They would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

Viewing 1 replies (of 1 total)
  • The topic ‘Personal data retention’ is closed to new replies.