persistent review prompt in backend

  • Resolved nadworks

    (@nadworks)


    1 year, 9 months ago

    How can we get rid of that persistent prompt to review the plugin? We have reviewed it, the review is not going to get better by placing a sticky, space-wasting nag, cluttering our dashboard. It’s things like that which lead us to uninstall and seek out an alternative.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @nadworks,

    Greetings from CookieYes!

    The plugin includes a review prompt that appears 15 days after installation. Once the prompt is displayed, you can click the “Review now” button and leave a review or just click the button and leave without doing a review . By doing so, the prompt will be disabled automatically and will not appear again in the future.

    Thread Starter nadworks

    (@nadworks)

    Sadly not. We’ve left a review and clicked the “review” button multiple times afterwards, the banner just won’t go away.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi@nadworks,

    Thank you for bringing this issue to our attention. We will thoroughly investigate this issue and provide a resolution after careful examination.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi@nadworks,

    We tried to replicate the issue in our testing environment. To further investigate, we kindly request your assistance by providing us with the configuration details of your site.

    In order to obtain this information, we would appreciate it if you could privately share your site health info. You can get it from the WordPress Tools menu > Site Health > Info section. Kindly share it using this link. This will enable us to gain insight into your site’s configuration and better understand the factors contributing to the issue at hand.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @nadworks,

    Since there hasn’t been any activity in this thread for a while, we’re going to mark it as resolved. Our team will investigate this matter and strive to address it in a future release of the plugin.

    If you need any additional assistance or have any additional questions, feel free to start a new topic or reply.

Viewing 5 replies - 1 through 5 (of 5 total)
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