• Resolved guz843

    (@guz843)


    I get the following message on the dashboard of Wp:

    Permissions issue accessing data This account does not have access to the request

    I can login to my analytics and see that the user is no other users but ME.

    What am I doing wrong?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @guz843, hopefully we can get this resolved for you. First of all we’ll try rule out the issue being with duplicate Analytics properties using the same URL. Can you follow the steps below:
    – Click on “Settings > Connected Services > Analytics” from your Site Kit dashboard
    – Take a note of the property ID
    – Visit your Analytics account and click on the “All Web Site Data” open before then performing a search for that specific property ID, as opposed to the domain name
    – Click on the “Property user management” option and confirm you have access. If not grant access.

    If you’ve already performed the above steps can you confirm whether you have setup Site Kit yourself using the same Google account, or are there other admin users who may have setup Site Kit?

    Thread Starter guz843

    (@guz843)

    i do have access and it only returned one account with that ID.

    Plugin Support James Osborne

    (@jamesosborne)

    @guz843 Thanks for the follow up. I can see you have have used both https and http for your site settings.

    Can you include the https in both those fields before resetting Site Kit (Site Kit > Settings > Admin Settings > Reset Site Kit) ?

    You can then check the Search Console verification for that URL to ensure the correct Google verification. Once you confirm everything is ok from there you can setup Site Kit again.

    Thread Starter guz843

    (@guz843)

    thanks but where exactly do I add that URL? In site kit?

    Plugin Support James Osborne

    (@jamesosborne)

    @guz843 You can find the options under “Settings > General” from your WordPress admin dashboard. Let me know how that does, we can troubleshoot further if there are any additional issues.

    Thread Starter guz843

    (@guz843)

    thanks.i did this

    same error message

    Plugin Support James Osborne

    (@jamesosborne)

    @guz843 Thanks for the update. Can you try the following steps:
    1. Disconnect the Analytics module
    2. Connecting the module again from a browser incognito window. When connecting use the same Google account you’ve used to setup Site Kit

    Plugin Support James Osborne

    (@jamesosborne)

    @guz843 Just following up with you on the issues you’ve been encountering. Did you get a chance to attempt setup once more after following the steps mentioned previously?

    @guz843 Since we have not heard from you, I have marked your support topic as resolved. If your issue isn’t resolved, please reply with any further information and we’d be happy to assist.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Permissions issue accessing data This account does not have access to the reques’ is closed to new replies.