• Resolved joaomfmartins

    (@joaomfmartins)


    Hi,

    When I access the pages that use the Shiptimize plugin it returns the following error message: “can’t write to please check your file permissions”.

    Wordpress Version 5.7.2
    Avada Builder Version 3.4
    Avada Core Version 5.4
    WooCommerce Version 5.4.1
    Shiptimize for WooCommerce Version 3.1.24

    Where can I find the previous versions of the plugin? I need this up and running.

    Best regards,
    Jo?o Martins

    • This topic was modified 3 years, 9 months ago by joaomfmartins.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Same issuse: can’t write to please check your file permissions error in cart and checkout pages. Can not add products to cart also.

    Carlos Carvalho

    The error appeared after upgrading to woocommerce Version 5.4.1
    I tried the older version shiptimize v3.1.22 and the error remains.

    Carlos Carvalho

    Thread Starter joaomfmartins

    (@joaomfmartins)

    Yes, I have the same issue: adding to cart and checkout pages.

    Case Scenarios:

    – WooCommerce Version 5.4.1 and Shiptimize 3.1.24 -> Error
    – WooCommerce Version 5.4.0 and Shiptimize 3.1.24 -> Error
    – WooCommerce Version 5.3.0 and Shiptimize 3.1.24 -> Error

    The WooCommerce Version rollback does not work. Do you have access to the previous Shiptimize versions @aterrohotmail ? If yes, could you please tell me where? Thank you.

    Jo?o Martins

    Plugin Author Shiptimize

    (@shiptimizeplugins)

    Thank you for reporting this error.

    Should be fixed in v3.1.25
    Changed it from a breaking error to just a log message. This will allow you to continue to use the plugin, but it may hide other issues.

    The error you are describing happens when the plugin tries to write the shipping method Class. It does this for each carrier in your contract.
    class files are written to <shiptmize_plugin_folder>/includes/shipping-methods/

    The strange thing is that “can’t write to please” should be “can’t write to <classname> please”, so there is something else that’s strange about this bug.

    Would you be so kind as to send us what shows up under
    “Carriers Available In your contract”
    on your Shiptimize settings page? If you don’t feel comfortable pasting it here, please forward that info to support@shiptimize.me and tell them the plugin developer asked to be forwarded this info.

    Are you using any custom wordpress install like bedrock?
    Can the plugin write to the shipping methods folder referred above? It should be owned by the same user as your webserver’s user.

    Thread Starter joaomfmartins

    (@joaomfmartins)

    Hi, thank you for your quick reply.

    “Carriers Available In your contract”: VASP, CTT, UPS PT, DHL Express, GLS PT/ES, and DPD PT. These carriers were extracted from the Shiptimize Dashboard.

    “Are you using any custom WordPress install like bedrock?” No.

    “Can the plugin write to the shipping methods folder referred above? It should be owned by the same user as your webserver’s user.” shipping-methods folder 0755 and each class inside of it has 0644 permissions.

    Hope this can help you.

    Jo?o Martins

    Plugin Author Shiptimize

    (@shiptimizeplugins)

    The issue was with invalid characters in the carrier filename. Thank you so much for your comments which helped us to identify and fix the issue.

    Fixed in version 3.1.26.

    Thread Starter joaomfmartins

    (@joaomfmartins)

    Fixed. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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