Permission denied

Hi Yuhani,

So this error basically means the ZIP command is installed on your server, but PHP doesn’t have the correct permissions to use it, and so falls back to using ZipArchive.

The backups probably aren’t failing, but you’re still getting a nasty error message.

We’ll be releasing a patch to suppress the error, and BackUpWordPress will just silently fallback to ZipArchive.

Cheers,
Owain

Hi,
I just noticed the same error.
And in my case the backups WERE failing! Some folders were not backed up.
I checked the ftp folders and authorizations and noticed that the owner was different on some of the upload folders. After setting them back to the same owner I still got the error message but the backup seemed complete.
So please update soon.

Hendrik

Hi Hendrik,

So your backup failing isn’t related to this error. It’s likely some server restriction is preventing your backups from being completed. I recommend you Enable Support and we can go through why they maybe failing through that channel.

The error above is a warning to say BackUpWordPress didn’t have permission to use ZIP Command.

Reach out through out dedicated support channel and we’ll fix up the failing backups.

Cheers,
Owain

Im getting a similar error:

zip warning: Permission denied

HMBKP_SUCCESSzip warning: Permission denied

HMBKP_SUCCESS

The files arent backup up only the database….

Arun

@aruncappi: Confirmed, same warning, backup is okay. Using BackUpWordPress 3.2.7.

To get rid of the warning, force using PclZip by adding to wp-config.php:

define( 'HMBKP_ZIP_PATH', 'PclZip' );

Hi there,

the same problem to me. I asked the support of my provider and they said, running apache under CGI has restrictions for zip command. Switch back to apache as module, all will work fine. And so it is.

The problem, I want to run apache under CGI, so I only can use gzip instead of zip. I tried the code line above define( 'HMBKP_ZIP_PATH', 'PclZip' ); and I tried the modified code line define( 'HMBKP_ZIP_PATH', 'gzip' ); with no success. Any hints how I can switch from zip to gzip using wp-config, htaccess or a set of file permissions?

Thanks
Matthias

Sorry but gzip is not an option at this point. We’ve added it to the list for future enhancements, but unsure on if that will happen or not.

Right now, on current plugins pclzip and gzip aren’t going to be able to be defined as they aren’t options within the plugin itself. Now, if you wanted to have at least pclzip available, you could revert back to the older version of the plugin to try and see if it would work in that environment for you?

For everything – this ticket is closed so please open a new ticket for future issues/questions/concerns. Thank you!!!

Kat

I just tried a Run now backup in preparation to updating to WordPress 4.4, and received the zip warning: Permission denied error. After deleting old backups through the end of November, I realized that although no error messages are being returned from scheduled backups, they are all of identical size, which suggests that they too have failed.

Backup my database and files (5 GB) weekly on Wednesday at 9:38 am, store the last 10 backups in /wp-content/backupwordpress-1e2a63f975-backups

6 backups completed Size Type Actions
December 27, 2015 – 11:09 am 451 MB Database and Files
December 27, 2015 – 11:06 am 451 MB Database and Files
December 23, 2015 – 10:10 am 451 MB Database and Files
December 16, 2015 – 9:39 am 451 MB Database and Files
December 9, 2015 – 9:43 am 451 MB Database and Files
December 2, 2015 – 9:41 am 451 MB Database and Files

I only recently took over management of this hosted WordPress site, and as far as I am aware, I do not have command line access to the server site.

I just clicked on the Support button to enable support, and started another backup, which failed, as expected, but will perhaps provide some new logging data.

Suggestions?