Permenently Delete All Google Merchant Sub-Accounts
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Hey Guys,
- Google Listings & Ads Plugin only allow to create new GMC accounts every time we setup the plugin from start, which leads to having multiple GMC accounts.
Google also penalize merchants who have multiple GMC accounts for one store.
2. I have my store for UK & USA on separate domains, due to which having GMC multi-store setup is necessary. I created multi-store through my GMC settings but when I try to connect plugin with GMC, it only provide the option to create a new one.
3. To delete the un-necessary created accounts I contacted Woo support but they are not replying on mail.Can you guys help us delete the accounts.
The merchant ID: 5345088085 (Skates Sports)
The email: [email protected]4. There is also another merchant account created using the Google Listing Ads plugin that needs to be permanently deleted as well.
I couldn’t provide its merchant ID because I accidentally removed user access to that account from the merchant center settings and now this account is not visible there but it is still associated with the same email I provided above.
Thank you guys in advance.
- Google Listings & Ads Plugin only allow to create new GMC accounts every time we setup the plugin from start, which leads to having multiple GMC accounts.
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Hello skatesweb,
Thank you for contacting Google Listings & Ads support.
I understand you’re experiencing issues with creating multiple GMC accounts by default every time you set up the plugin.
To address your concern, the Google Listings & Ads Plugin indeed has the functionality to connect with an existing Google Merchant Center (GMC) account rather than creating a new one each time.
Could you please share the exact steps you are taking when connecting the plugin with your GMC? Screenshots of the steps you’re taking would help diagnose the issue.
For your reference, we also have a detailed guideline for the setup and configuration of the Google Listings & Ads Plugin, which you can find here:
Regarding the deletion or management of your Google Merchant accounts, it is necessary to do this directly through Google Support.
Please reach out to Google Support for assistance on this matter.Please share the requested information at your earliest convenience so I can take the appropriate steps to assist you further.
Thank you for your patience. ??
Best regards.
Thank you for the reply,
OLD SCENARIO:
Let me explain the whole scenario with you.
My US store was synced with Google listing Ads plugin and on that account I turn it into GMC Multi-Store. I then manually add UK store to GMC multi-store setup and claim my .co.uk domain first.
Then I install and try to setup Google Listing Ads on my UK store, during setup it was only allowing to create a new GMC account after I created new one then it was asking me to reclaim the domain on that newly created account but I want this domain to be stay in multi-store in order to follow the Google’s guidelines.
So it all become a mess, I permanently delete my GMC account from GMC settings which has multi-store set up, in the Multi-store I had US store synced with plugin but UK store isn’t.
Now, I left with the two useless GMC accounts created by Plugin.
AFTER YOUR RESPONSE:
I go to Plugin settings after your response to connecting existing account. It is detecting the account previously created by the plugin, see: https://imgur.com/vewDA5r, but this type of account is not useful for me since it can’t be converted into multi-store because when I go to GMC settings of that account to convert it, it isn’t allowing me to do so. See: https://imgur.com/xkeTM4q
I couldn’t find any option to directly create an account through GMC to convert it into multi-store. I think the account created through GMC will not be detected by Plugin as well.?? hey @skatesweb
If you created your account through the plugin, you will have to?get in touch with us?to delete it for you. We will need the Google Merchant Center account ID of the account you would like us to delete – you can find it on the account dashboard.
I’ll go ahead with linking to the related documentation here, for your convenience — and further details.
I hope this is helpful! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.
I have told by @doublezed2 to provide more details regarding my scenario, so do I.
But you just sending me a generic response without reading that I am already doing these steps since last 7 days and I have reached Woo Support 2 times but they are not replying.
My case is a bit unique because it is Multi-store setup. Please read my above detailed response and provide answers.
“I go to Plugin settings to connect existing account. It is detecting the account previously created by the plugin, see: https://imgur.com/vewDA5r, but this type of account is not useful for me since it can’t be converted into multi-store because when I go to GMC settings of that account to convert it into multi-store, it isn’t allowing me to do so. See: https://imgur.com/xkeTM4qI couldn’t find any option to directly create an account through GMC to convert it into multi-store. I think the account created through GMC will not be detected by Plugin as well.”
Does this plugin support multisite ? where retailers sell products from one brand internationally, on one or multiple domains? Because I see no option on the plugin to connect it with the existing multisite setup.
Thank You in advance.Hi @skatesweb,
Does this plugin support multisite ? where retailers sell products from one brand internationally, on one or multiple domains? Because I see no option on the plugin to connect it with the existing multisite setup.
Unfortunately, network activation for the extension is not supported. It supports only individual activation on a multisite; each site is treated completely independently (as if it would be a different site).
More info: https://woo.com/document/google-listings-and-ads/faqs/#section-42
However, it would be great to have you add your ideas as a feature request, which is where developers go to look for future plugin features and improvements.
I hope this clarifies your concern. If you have any other questions, feel free to ask.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Unfortunately, network activation for the extension is not supported. It supports only individual activation on a multisite; each site is treated completely independently (as if it would be a different site).
Thanks for the information.
I install the plugin on my .com site of my brand (For USA Audience) and when I click on settings, the page shows loading loop and nothing appears.
Solution I tried for loading loop:
I tried removing WooCommerce from my Google account third-party apps and click on settings page again, this time it asks for the sync with Google, after connecting with Google it again stuck on loading (same problem).
Here’s my system report of .com site for your help:` ### WordPress Environment ### WC Version: 8.8.2 REST API Version: ? 8.8.2 Action Scheduler Version: ? 3.7.4 Log Directory Writable: ? WP Version: 6.5.2 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.30 PHP Post Max Size: 3 GB PHP Time Limit: 480 PHP Max Input Vars: 5000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.11.7-MariaDB-cll-lve Max Upload Size: 3 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 8.8.2 WC Database Prefix: wp_ Total Database Size: 128.08MB Database Data Size: 116.52MB Database Index Size: 11.56MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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The “Google Account” I tried connecting with the plugin on .com site is already connected to my .co.uk site of my brand (For UK Audience) and its products synced to Merchant Center which has Multi-Store activated.
See Screenshot: https://imgur.com/uWmSMTq.
In the screenshot, you can see that one account is already added and if I wanted to add another Top-Level Domain ( in my case .co.uk) of the same brand, I have to do it manually. See Screenshot: https://imgur.com/TZESk6q.
I wanted my .com site to be synced with that Google Merchant Multi-Store account automatically using plugin so I don’t have to add the products of my .com site manually.
In short, I need two solutions:
1. Stuck on loading issue.
2. Connect my US store to already created Merchant Center Multi-Site (where UK site of the same brand is already connected, so I don’t have to add products manually)
Thanks in anticipation.?? hey @skatesweb
Thank you for reaching back, clarifying things further.
In short, I need two solutions:
1. Stuck on loading issue.Could you please provide us with a screenshot so that we can see what you are describing?
Meanwhile, feel free to try with what is detailed here.
2. Connect my US store to already created Merchant Center Multi-Site (where UK site of the same brand is already connected, so I don’t have to add products manually)
As I understand, you are referring to a multi-client account (MCA) is an advanced Merchant Center account that can submit multiple data feeds for multiple domains, each may have a distinct store name and URL.
I’d recommend taking a look at the documentation linked here, for your convenience.
I hope this is helpful! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.
- This reply was modified 7 months, 1 week ago by anastas10s. Reason: typo
Could you please provide us with a screenshot so that we can see what you are describing?
Here is the SS of loading loop: https://imgur.com/GJM8ei2
Solution I tried for loading loop:
I tried removing WooCommerce from my Google account third-party apps and click on settings page again, this time it asks for the sync with Google, after connecting with Google it again stuck on loading (same problem).Since my previous (.co.uk) site was also connected to the same “Google Account” and it was working perfectly fine but upon removing WooCommerce from Google Account settings, removed it from both .com and .co.uk site.
Now, when I go to plugin settings of .co.uk site, it shows this screen: https://imgur.com/1RhC1ZA, The plugin lost access from this site as well.
1. So, short answer to all this is that this plugin does not support connecting multi-store or two sperate store under same Google Account. Right?
2. So the solution I left with now is I will create two Google account and have them connected with both .com & .co.uk sites separately, with separate merchant accounts. Right?
3. Now the IMPORTANT question is: Since both .co.uk and .com are created to separate UK and USA audience of the SAME BRAND, Will Google penalize my store for it coz this way both stores will be considered as two different sites but will be having same products and content. ?
Please disclose this case with the final technical answer to these 3 queries.
ThanksHi @skatesweb
So, short answer to all this is that this plugin does not support connecting multi-store or two sperate store under same Google Account. Right?
Yes, that’s whats describe in our documentation here.
So the solution I left with now is I will create two Google account and have them connected with both .com & .co.uk sites separately, with separate merchant accounts. Right?
Yes, you’re correct. You need to create two separate Google merchant accounts and connect them with your .com and .co.uk sites, each with its own individual merchant account.
Now the IMPORTANT question is: Since both .co.uk and .com are created to separate UK and USA audience of the SAME BRAND, Will Google penalize my store for it coz this way both stores will be considered as two different sites but will be having same products and content. ?
Google will not penalize your stores for having the same products and content. However, it’s recommended to use hreflang tags and geographical. You can also contact Google for further clarification.
Now, when I go to plugin settings of .co.uk site, it shows this screen: https://imgur.com/1RhC1ZA, The plugin lost access from this site as well.
You can follow these steps to disconnect and reconnect your account properly:
- Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
- Under Merchant Center, click MC Disconnect
- Under Google Account, click Disconnect Google Account
- Under Jetpack, click Disconnect Jetpack
Next, go to Marketing > Google Listings & Ads and set up the connection again.
I hope this clarifies your concern. If you have any other questions, feel free to ask.
ok
Hey, @skatesweb!
Were you able to follow the steps my colleague shared?
If you have any questions or face any issues, please let us know. We are here to help ??
Have a wonderful day!
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