• Resolved Tom

    (@godsdead)


    Once logged in, the support page https://piratemc.com/support/
    Is permanently spinning now?
    I disabled both my
    Autoptimize & LiteSpeed Cache assuming it was an issue with one of those and emptied my Cloudflare cache, but it just spins forever never loading.

    How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Do you recently update any plugins or themes? There are many js errors showing on your support page.

    It may conflict with some other plugin or theme. You can troubleshoot this yourself. Create a staging site and disable all plugins and activate them one by one. This way you will find the plugin causing the conflict. The same applies to the theme, if you didn’t find conflict with any plugin, try changing the theme and if the issue is gone, it is a conflict with your theme.
    Please note, the theme should not be changed directly on the live server, sometimes you may lose settings.

    Thread Starter Tom

    (@godsdead)

    I built the theme, plugins update all the time so it would be impossible to know what is causing a conflict, that’s why im asking here!

    This sounds like some serious tedious process, nothing major has changed at all, no JS changes it just stopped, im assuming when this plugin updated.

    Thread Starter Tom

    (@godsdead)

    Figured it out, I moved Jquery slim from my wp_register_script in functions to the footer of my theme to try and improve my pagespeed in google, somehow this broke SupportCandy?

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please revert the changes and then recheck the issue. If that does not resolves the issue then please create a ticket on our support portal.

Viewing 4 replies - 1 through 4 (of 4 total)
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