Periodically, emails stop sending from website
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Emails from our website would work fine, but then they would unexpectedly stop working.
We don’t change the password of the email account, but these are the logs from Easy WP SMTP:
“Error Mailer: Other SMTP SMTP Error: Could not authenticate”
This is what I see when sending a test from Easy SP WMTP:
“There was a problem while sending the test email.
Could not authenticate your SMTP account.
This means we were able to connect to your SMTP host, but were not able to proceed using the email/password in the settings.
Typically this error is returned when the email or password is not correct or is not what the SMTP host is expecting.
Recommended next steps:
- Triple check your SMTP settings including host address, email, and password If you have recently reset your password you will need to update the settings.
- Contact your SMTP host to confirm you are using the correct username and password.
- Verify with your SMTP host that your account has permissions to send emails using outside connections.
- Visit our documentation for additional tips on how to resolve this error.”
Re-entering the password in Easy WP SMTP -> Settings isn’t enough. We have to change the password in Microsoft 365 and then enter the password in Easy WP SMTP and that would fix it.
This is a recurring problem that pops up about every other month and is unacceptable.
Here are out settings:
Mailer settings: Other SMTP
SMTP Host: smtp.office365.com
Type of encryption: TLS
SMTP Port: 587
SMTP authentication: ON
We would like a solution that doesn’t involve switching the mailer settings to 365/Outlook because that is a Pro feature.
Thank you!
The page I need help with: [log in to see the link]
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