Hi @jeromecrij
I hope you’re well today and thank you for contacting us.
It seems that the site is experiencing some more serious performance issues related to server resources or some sort of conflicts. That would be causing timeouts with test.
The reason I’m saying this is:
1. when trying to run PageSpeed test on site – it did complete eventually but it took very long time for desktop
2. when trying to run Lighthouse test directly from browser (Performance Test is also based on Google’s Lighthouse API) it did not complete for me but instead the site got into DB connection error (“Erreur lors de la connexion à la base de données”)
3. free on-time uptime test from Uptrends shows very long response times and for many endpoints it shows site down:
https://www.uptrends.com/tools/uptime?toolRequestGuid=0d0f7f7d-a50e-41e5-940c-8599baac5f3e
With that in mind, I’d say that at this point performance issues are beyond the scope of just optimization with plugin and are related to server resources. Hummingbird can give a lot of performance boost but still – it’s limited by the overall server resources/perfomrance so that is something that needs to be addressed first.
To start with:
1) is everything (WordPress core, theme and all the plugins) up to date on site?
2) are there any plugins active that are not necessary and could be disabled?
3) could you share information about your setup from Site Health tool? To do that
– go to “Tools -> Site Health” page -> “Info” tab in site’s back-end
– click on “Copy site info to clipboard” button
– paste that information in you response below.
Hopefully this will give us some additional insights that would help deal with the issue.
Kind regards,
Adam
