performance problems unresolved after 8 mo

  • beardev

    (@beardev)


    6 months ago

    We used both free and pro versions.

    The plugin has major performance issues for sites with large userbase.

    It will likely work fast when you have up to 10 users registered on your site but once you have 200k users list it will bring issues.

    Post admin becomes slow, page admin becomes slow. Front pages also add slow quires that kill your site performance when loading that pages.

    We submitted ticket to support forum. Developer offered some solutions that finally didn’t work.

    We though it could be resolved via public updates but pity, never happened almost after a year wait. We would use it if developer had the ability to optimize queries properly and not going through all user list when making queries on each page and in pages admin.

    Thank you!

    UPD: changed on July 2024 to 4 stars since plugin author managed to fix performance problem reported.

    • This topic was modified 6 months ago by beardev.
    • This topic was modified 4 months, 2 weeks ago by beardev.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Molongui

    (@molongui)

    Dear @beardev,

    Thank you for taking the time to share your feedback. We genuinely appreciate your insights and apologize for any inconvenience you’ve experienced.

    We’ve just released a new update (4.9.0) addressing performance issues, particularly for sites with large user bases. We’ve optimized queries and implemented improvements to ensure smoother functionality, even with extensive user lists.

    Could you please check if the latest update resolves the issues you’ve encountered on your site? We’re eager to ensure that our plugin meets your expectations and delivers the performance you need.

    Your feedback is invaluable to us, so please don’t hesitate to reach out if you have any further comments or suggestions. You can also contact us directly by opening a support ticket.

    Once again, thank you for bringing this to our attention, and we’re here to assist further if needed.

    If you find the issue has been resolved, we kindly ask you to consider modifying your review and rating to reflect your updated experience.

    Best regards,

    The Molongui Support Team

    Thread Starter beardev

    (@beardev)

    Thank you for sharing this!

    We wouldn’t use your plugin further. We developed own simple non public functionality that works super fast on clients’ site. But I was just intrigued if that works well after your changes announced. So I installed your free plugin.

    Unfortunately… we didn’t test front end with load tests but…Admin page list load or posts list load takes almost a minute with 96CPU enterprise level server! pfff.

    Guys, just create 500’000 fake users on your test site and open pages or posts list. Okay? This is not very difficult to organize. You will see the problem.

    If you finally manage to solve the issue i promise I will change my review to 4 stars. Doesn’t change much for us but fair at least.

    Plugin Author Molongui

    (@molongui)

    Hi @beardev,

    Your feedback has been incredibly helpful in identifying and resolving the performance issue you encountered. We’re grateful for your detailed insights, which guided us in making the necessary improvements.

    We’re pleased to inform you that we’ve addressed the issue to enhance the plugin’s performance (since version 4.9.5), particularly on the admin pages you pointed out. Your willingness to test the plugin again is greatly appreciated, and we value your commitment to ensuring the issue is fully resolved.

    We understand your decision to develop your own solution in the meantime, and we appreciate your willingness to test our plugin again. If you have the opportunity to retest the latest version, we believe you’ll notice a marked improvement. We would be grateful for any additional feedback you can provide.

    We take your feedback seriously and strive to ensure our plugin meets the highest standards of performance.

    Once again, thank you for your valuable feedback.

    Best regards,

    The Molongui Support Team

    Thread Starter beardev

    (@beardev)

    hi

    I see the admin level problem is resolved. Great work Guys.

    we didn’t test front pages. hope those issues were eliminated too.

    Great support!

    good luck with your plugin!

    Plugin Author Molongui

    (@molongui)

    Thank you for checking! We’re glad to hear that the issues were resolved.

    Once again, thank you for your valuable feedback and support.

    Best regards,

    The Molongui Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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