Performance options reset by host

  • Resolved singingcyclist

    (@singingcyclist)


    6 years, 5 months ago

    I have lots of sites with the free version of Wordfence installed. Recently scans have started failing because the scan is taking too long. My fix for this is to update the performance options so that the scan can run as long as it wants (by max scan length being set to blank or 0 as suggested by Wordfence), and to limit the max length of each scan stage to 20 seconds. This always used to work until the latest version of Wordfence. Now I find that even though I update the options, they reset to default settings the next morning. Other people have reported this on this forum and the answer has been that it is to do with The Heart Internet host who have been not allowing these changes due to server overload on shared hosting packages. My sites are hosted at 123-reg and after investigation they told me that they share some hardware with Heart and so that’s probably why I am experiencing the same problem.

    My question is this .. do I stop using Wordfence altogether (in which case can someone suggest the best alternative?) , or are there some other settings I can easily set in Wordfence to allow it to scan successfully despite these limitations? Or thirdly, is this something Wordfence might be able to address, seeing as it has only recently become a problem and therefore might be to do with the latest version?

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter singingcyclist

    (@singingcyclist)

    Thanks for all your work on this. I see from the other threads that Heart have now stopped resetting the defaults. My sites on 123-reg have now started to scan properly as well, so presumably this is due to their connection with the Heart platform. I tried to get them to give me a statement on this, but they just said they were glad my problems were sorted.

    Hi @singingcyclist,
    That’s good news, thanks for the update. We still may have some sorting out to do to make sure Wordfence runs fine on Heart hosting and doesn’t cause any issues but I’ll keep working with Heart on that. Thanks to you as well for reporting this and helping us understand the situation.

Viewing 2 replies - 16 through 17 (of 17 total)
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