Per-cart coupon not applying

  • Resolved Olivia

    (@metadigitalnz)


    5 years, 11 months ago

    We’re having an issue with a coupon on our site. It is a per-cart coupon, set to exclude sale items. The setting says ‘Per-cart coupons will only work if there are items in the cart that are not on sale’ but the coupon doesn’t seem to apply with a sale item in the cart, regardless of how many non-sale items are also in the cart.

    I have tried using a default theme and deactivating all plugins but Woocommerce but it makes no difference. The site is running WordPress 5.1.1 and Woocommerce 3.5.7.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there!

    To clarify, under the General settings of the coupon, is your coupon set to “Percentage discount” or “Fixed Cart discount”?

    If a coupon is set to “Percentage discount”, then it will still apply the coupon to the Cart but the percentage will not be applied to items that are on sale. On the other hand, with “Fixed Cart discount”, the coupon will not be able to be used if there are Sale items in the Cart. The description in the documentation here is a bit clearer (for the “Exclude sale items” description):

    Exclude sale items – Tick the box if you don’t want this coupon to apply to products on sale. Per-cart coupons do not work if a sale item is added afterward.

    I hope this helps! Please let me know if you have any questions.

    Plugin Support kellymetal a11n

    (@kellymetal)

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved.

    If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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