People can’t leave comments on my posts

  • Resolved dalecameronlowry

    (@dalecameronlowry)


    7 years, 7 months ago

    Hi there,

    I’m not convinced this is a problem with GP, but my host said there was no server side problem so said the first people I should ask are the theme developers. Here goes:

    I’ve been told by visitors to my blog that they cannot leave comments because, when they try to, they get a message that they “don’t have Java Script and Cookies.”

    Here’s a page where you can recreate the problem: https://dalecameronlowry.com/email-marketing-provider-sendpulse-review/

    like I said, I contacted my host about this and they couldn’t figure out the cause.

    the reason I’m not convinced it is a generatepress issue is that I’ve been having problems with my website all weekend. I have CloudFlare and an update yesterday on two of wordpress’s “must use” plugins broke it, resulting in an excess of server requests so that visitors got 520 error pages about 50-75% of the time. (I noticed this was a problem on other sites I tried to access yesterday, such as the Creative Commons Wiki, so I’m not alone here.)

    My host solved the 520 error problem by disabling and removing two MU plugins: one was Endurance Caching by Mike(?) Hansen and the other was also by Mike Hansen and began with the word “Endurance” … I wrote them down somewhere but can’t find them at the moment. Removing those plug-ins stopped the 520 error pages.

    however, people were able to comment on my site yesterday before those MU plugins were removed (if they could get past the 520 error pages), but they can’t comment today.

    I’m going to install a plug-in for Facebook comments on my website now just of the people have some way to comment. I am noting this so you know the problem occurred before I installed the Facebook plugin, so that’s not the cause.

    Thanks for your help!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Theme Author Tom

    (@edge22)

    Hmm, GP uses default WordPress behavior when it comes to posting comments.

    Unfortunately, hosting companies tend to point the finger at themes a lot of the time. Part of that is due to a lot of poorly coded themes in the WP ecosystem.

    If they’re convinced it’s not a server issue, I would deactivate your other plugins one by one, and test post a comment each time to see if it’s a plugin causing the error.

    Thread Starter dalecameronlowry

    (@dalecameronlowry)

    Thanks! I’ll play around and let you know what I find.

    Thread Starter dalecameronlowry

    (@dalecameronlowry)

    OK. It looks like it was Above the Fold Optimization.

    Clarification: I’d accidentally set my home page critical CSS as global, which prevents comments from showing up in Safari.

    Thread Starter dalecameronlowry

    (@dalecameronlowry)

    But the problem is still occurring in chrome and Firefox. Have you heard anything about problems caused by the recent Jetpack update perhaps?

    Thread Starter dalecameronlowry

    (@dalecameronlowry)

    Further update: Appears to have been WP antispam shield

    Hi @dalecameronlowry,

    If you’re having any issues or potential conflicts with WP-SpamShield, please check the FAQs and Troubleshooting Guide, as they provide solutions for most issues that users come across.

    If that doesn’t solve the issue for you, you can submit a support request, and we’ll be happy to help you resolve the issue quickly. We are committed to zero false positives, and maximum compatibility with other plugins and themes.

    – Scott

    Thread Starter dalecameronlowry

    (@dalecameronlowry)

    Hi Scott, Just to submit a simple error report, your support forum required me to rejump through hoops I already jumped through before I cleared my cache and cookies. There no way I’m going to waste anymore time on this.

    Tom, apolgies for using the space in your forum here, but since Scott jumped in and has given me not other way to contact him …

    Dear Scott, please copy and paste this or whatever you need to do to inform your colleagues:

    Problem: I was told by visitors to my blog that they cannot leave comments because, when they try to, they get a message that they “don’t have Java Script and Cookies.” I confirmed this issue in Firefox and Chrome. It did not reproduce in Safari.

    I went on a wild goose chase for 5 hours, clearing my cookies, purging the caches from Cloudflare and WordPress, removing a dozen plugins, and finally I disabled Spamshield. Suddenly, the problem was gone.

    I have disabled and deleted Spamshield.

    List of plugins when I ID’d the issue:

    AdRotate

    AMP

    Code Snippets
    Content Aware Sidebars
    Elementor

    Event Post

    Font Organizer

    Google Analytics

    Heartbeat Control

    Hide Featured Image

    Nelio Content
    NextScripts: Social Networks Auto-Poster

    Open external links in a new window

    PDF Embedder

    Quick Featured Images

    Really Simple SSL
    Simple CSS
    UpdraftPlus – Backup/Restore
    Wordfence Security
    Yoast SEO

    As soon as I removed WP Spamshield from this list, the problem went away.

    I really have no intention of using Spamshield again after this horrendous experience, but figured you should at least know this is a problem and figure out what’s causing it, then fix it or warn people profusely.

    Hi @dalecameronlowry,

    I’m sorry to hear that you feel that way. Our system logs all incomplete support requests, and one of our team members has emailed you. Our support is available to help, if you ever change your mind. Take care.

    – Scott

    Theme Author Tom

    (@edge22)

    No problem, Dale. Let me know if you have any other questions for me ??

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘People can’t leave comments on my posts’ is closed to new replies.