Pending source timed out

  • Resolved robbsen1987

    (@robbsen1987)


    5 years, 2 months ago

    Hey,

    I received a curious transaction yesterday. Two orders were placed for a customer. (purchase via Sofort).

    There is no payment in the Stripe Dashboard.

    In the logfiles, there are two POST/V1 /sources, which both have the status “pending”.

    There are two additional logs that show the status “failed” with the note “This pending source timed out after 1 hour and was canceled.

    However, I wonder why a purchase order was created then. This is very bad, because the customer then receives an order confirmation and so on.

    Many greetings
    Robert

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  • Hi @robbsen1987,

    Since what’s happened on your site may require us to look at logs, etc., I believe a ticket may work better.

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thank you,
    Joey

Viewing 1 replies (of 1 total)
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