Pending SEPA renawals set to “Pending payment” instead of “On hold”

  • Resolved roelvdp

    (@roelvdp)


    5 years, 7 months ago

    In the settings for the SEPA Direct Debit payment method, (renewal) orders with this payment method are by default set to “On hold” instead of “Pending payment” in order to avoid the order being cancelled due to stock management (e.g. after 60 minutes, “Pending payment” orders are by default cancelled, while “On hold” orders remain that way).

    In our shop, we have this option set to the default “On hold”. However, renewals by SEPA are still set to “Pending payment” (and thus cancelled after 60 minutes). The SEPA process continues, and the cancelled orders are set to “Processing” as soon as the SEPA payment succeeds. But it creates a lot of confusion to correctly manage subscriptions.

    Any idea why these orders are not simply set to “On hold”, which is how we configured it in the settings?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    No, no idea without more information.

    Are you using the latest WooCommerce, WooCommerce Subscriptions and Mollie Payments for WooCommerce versions?

    Thread Starter roelvdp

    (@roelvdp)

    Yes all latest versions.
    Is it possible that the configuration for the payment method simply does not correctly display the setting that is saved? Can I check this in the code? (if yes how – I’m not much of a developer).

    Anyway I’ll try and monitor the next few renewals more closely to see what happens.

    Plugin Contributor davdebcom

    (@davdebcom)

    Yes, check your database, in the options table (might have a prefix) find option mollie_wc_gateway_directdebit_settings, what’s the content? You can use https://www.unserialize.me/.

    Thread Starter roelvdp

    (@roelvdp)

    Coming back on this one.

    Here’s the content of mollie_wc_gateway_directdebit_settings:

    a:5:{s:7:”enabled”;s:3:”yes”;s:5:”title”;s:33:”SEPA Direct Debit (Domiciliation)”;s:12:”display_logo”;s:3:”yes”;s:11:”description”;s:0:””;s:20:”initial_order_status”;s:7:”on-hold”;}

    Seems correct to me ?

    FYI according to our developper he has had several clients complaining about this issue.

    Plugin Contributor davdebcom

    (@davdebcom)

    Your settings seem in order. Checked the code, also seems to be correct.

    Can you email me on [email protected]

    Plugin Contributor davdebcom

    (@davdebcom)

    This seems to be the fix:
    https://github.com/mollie/WooCommerce/commit/a92edb199b300cecddb7acd5de78b19152fb4424

Viewing 6 replies - 1 through 6 (of 6 total)
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