Pending Payments

Hi Guys,

While i’m here i may as well make you aware of an issue clients are facing – now this may be working as expected but website managers are getting spooked by ‘pending’ and ‘canceled’ payments, now I understand there can be many reasons why this would be the case but with no response notes or logs in that order to let the website managers know why a payment failed they are blaming the website and jumping to the conclusion that everything is broken, even though 95% of transactions go through ok.

Are you able to shed some light on this or be able to add notes to the order as it fails. Even if its “waiting for user card input” etc etc just to give them peace of mind as they just see it as a lost sale otherwise.

Cheers
Ryan