Pending Payments

  • Resolved ripperman

    (@ripperman)


    5 years, 9 months ago

    Hi,

    We’ve started to get a lot of orders in marked as ‘Pending Payment’? This has never occurred before.

    We are using the in-built paypal capabilities within woocommerce?

    Any help would be appreciated.

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    Complete: 19
    Oldest: 2019-06-05 12:25:05 +0000
    Newest: 2019-06-27 09:09:25 +0000

    Pending: 0
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    Newest: –

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    Newest: –

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    `

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter ripperman

    (@ripperman)

    Just a follow up. We use the in-built Paypal system with woocommerce.
    Should we be using the Angell Eye paypal plugin?

    Again any help would be most welcome as this is causing issues with orders.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    To troubleshoot this further, please do the following:

    • Share a screenshot of the “Order Notes” section as found under WooCommerce > Orders > YOUR PENDING ORDER > Order Notes on the right-hand side
    • Ensure that debug logging is enabled under WooCommerce > Settings > Payments > PayPal and then forward a copy of the log as found under WooCommerce > System Status > Logs after placing a test order on your site

    In terms of using the plugin by Angell EYE – that’s completely up to you ??

    Thread Starter ripperman

    (@ripperman)

    Hi,

    Thank you very much for your reply.

    Order Notes – We have set the ‘Hold Stock’ time to 60 minutes now, so all pending transactions have gone to cancelled with the note ‘Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.’
    Is this best practice? We don’t ‘Manage stock, as in our products are always ‘In Stock’ constantly and yes they are physical products.

    Debug Logging – Yes we can do that but is there a security risk here as it’s telling us as such? Pending orders are sporadic. We forgot to mention that. We have successful paypal payments, but some go to pending and are not listed in paypal. This leads us to believe that it was failure to pay at paypal stage but obviously we want to eliminate doubt. Essentially we can enable logging and put a test through but can’t guarantee it will go to pending.

    or

    we just leave the Debug Logging on (Is this safe) and wait for the next customer order to go to pending.

    Any further advice would be most welcome.

    The only way to resolve would be to read the DEBUG log and see the API call to Paypal and the returned data from Paypal to determine exactly why the payment is not going through.

    Sometimes Paypal will decline transactions due to account settings and it is nearly impossible to find out about them via the paypal dashboard – hence why the best (and sometimes only way) is to read the debug log.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 5 replies - 1 through 5 (of 5 total)
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