Pending payment status

  • Hi,

    I installed and configured your plugin in our website and everything is updated to the latest version.
    Sometimes, for no apparent reason, orders payed via card with your plugin end up in the status “pending payment”, but the payment was made correctly!
    Unfortunately, the order status “panding payment” means that:

    • the customer receives an error that the payment has not been made. Actually the payment has been made and the money has been transferred from bank customer’s account to the seller’s.
    • the seller doesn’t receive notification of the new order but finds the money in his account.
    • neither the customer nor the seller receive an email relating to the order.
    • the seller finds the order in Woocommerce with the note “Unpaid order canceled – time limit reached”

    The “pending payment” status with payment correctly made can be caused by:

    • due to the Hold Stock feature in WooCommerce Inventory management. Setting the Hold Stock to 0 should fix the problem but it does NOT work in this case
    • if a cache memory plugin is activated on the site, the payment system may not be able to communicate with the site. My site had the W3 Total Cache plugin installed so I uninstalled it but that didn’t work either.

    The bizarre thing (and highly unnerving) is that there are no log errors related to either Woocommerce or your plugin, everything seems to be working fine.

    So I did numerous tests and the problem seemed unreplicable, all my payments were always successful. But in the meantime we continued to receive customer orders in the “panding payment” state.

    Then I found these two threads here on your support forum:

    Apparently the “pending payment” issue happens when the customer creates an account from the checkout page (and this is why I couldn’t replicate the problem, because I was using a customer account already created previously!). Your system cannot handle this situation.
    The patch to solve the problem is to go to the woocommerce settings and disable the “disable create account in checkout” option.

    Almost 3 years you were reported in these threads that your plugin has this problem and nothing has been done to fix it, not even with your new 1.2 version the problem is solved!
    Do you have any news?

    Sorry but this is a really annoyng problem! Please fix it!

    Thank you.

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