pending payment refund not working

  • Resolved electro-z

    (@electro-z)


    1 year, 8 months ago

    When I’m decreasing a pending payment using refund, when the client is paying using client payments page, he’s charged the original amount.

    It happens with all payment gateways.
    it was working well few versions back but rolling back doesn’t help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter electro-z

    (@electro-z)

    This screen recording shows the issue

    https://tinyurl.com/2q5p4vf8

    Saif

    (@babylon1999)

    Hello @electro-z,

    Thank you for reporting this, I was able to replicate the same behaviour.

    Just to clarify, the refund function typically comes into play after a customer has been charged. In your situation, it might be more convenient to adjust the product total or product amount first, then hit ‘recalculate’.


    Link to image: https://d.pr/i/guhzFE



    However, this clearly is something that the team need to be notified about so I’ve created a report here: https://github.com/woocommerce/woocommerce/issues/39064

    At the time being, we can’t give you an estimated time for when our team will look into or fix the issue as bug reports are prioritised based on a few criteria.

    I suggest you subscribe to the thread to receive updates. :?)

    Cheers!

    Thread Starter electro-z

    (@electro-z)

    thank you for your prompt reply.

    I’ll try the workaround. Not sure this can help because I sell services and fees are not fixed but set according to client inputs.

    I’ll follow the github thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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