Pending Order and Stock issue

  • Resolved mayank29gupta

    (@mayank29gupta)


    4 years, 7 months ago

    Sometimes customers leave the checkout in between and then try to place order of same product again. In such case how can i redirect them to previous pending order instead of allowing duplicate order?

    Because the stock of product is reduced till the order is in pending state, customers are unable to place fresh order if the quantity of product was only 1. In such cases I have to manually cancel their previous pending orders so that they can place order again.

    Is it possible that customer are either redirected to previous pending order or I have a link to redirect them to old order instead of placing duplicate one?

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  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @mayank29gupta ,

    Is it possible that customer are either redirected to previous pending order or I have a link to redirect them to old order instead of placing duplicate one?

    It is not possible to “redirect” the customers to their previous pending order if they are placing a fresh order on the site. You can, however, direct them to the My Account > Orders area of the site, from where they can find and pay for the previous pending order, instead of placing a new order.

    Please see the screenshot for reference: https://d.pr/i/gZgJlO

    If you want to reduce the time for which the product is “reserved” in stock after a pending order, then you can change that from the “Hold Stock” setting, see this guide for more insight on that: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

    I hope that helps!

    Hi @mayank29gupta,

    We have not heard from you in a while so I’m marking this thread as resolved. If you do have more trouble with this, please open up a new topic and we’ll be happy to help you out.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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