Pending approval free plan / Need Help

  • Resolved wpallweb

    (@wpallweb)


    4 years, 1 month ago

    Hi MailPoet,
    I’m a web designer. I’m currently in the middle of developing a website for a client(https://i-hugs.com/). I have allot of work & testing yet to do. I’ve requested approval over 24 hours ago from MailPoet. I’ve sent you confirmation emails.

    I love the product so far but this delay in MailPoet approval is holding up my testing and development efforts.

    Can you please expedite the approval?

    Also, I tried testing subscribing and it seemed to fail on the Captcha page. Is this related to the account approval issue?

    This is your message in WordPress Note: your account is pending approval by MailPoet.
    Rest assured, this only takes just a couple of hours. Until then, you can still send email previews to yourself. Any active automatic emails, like Welcome Emails, will be paused.

    It’s been over 24 hours. Can you please approve my account?

    Thank you,
    Bob ([email protected], [email protected])

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter wpallweb

    (@wpallweb)

    Can someone please respond.

    Thank you!

    Elvira K.

    (@treibalen)

    Hi there @wpallweb,

    Thanks for reaching out!

    I see that we’ve just approved your account and you should see an email about it in your mailbox.

    Cheers!

    ivancontreras

    (@ivancontreras)

    Buenas tardes Elvira @treibalen , tengo el mismo problema pero yo llevo ya tiempo esperando la aprobación, al rededor de 2 meses. Me ayudas por favor! mi web es connectingheartsandminds.com

    Thread Starter wpallweb

    (@wpallweb)

    Hello MailPoet,
    This is still unresolved. I’m still unable to send a campaign.

    I tried a quick test but received an error: “You need to authorize the email address xxx@xxxxx to be able to send with it.” The email address in my MailPoest account says that it’s authorized. I also send you an email regarding this.

    • This reply was modified 4 years ago by wpallweb.
    Elvira K.

    (@treibalen)

    Hi there @wpallweb,

    Your FROM email addresses are correctly authorized, I can confirm this.

    Can you please check the following:

    – you’re typing your FROM address all lower key;
    – you have installed and activated MailPoet Premium plugin;
    – both MailPoet plugins are updated to the latest version;
    – your Premium key is properly activated in MailPoet > Settings > Key Activation, please re-verify it if needed.

    Hope it helps!

    Elvira K.

    (@treibalen)

    Hi there @ivancontreras,

    I see that we replied to your approval survey on December 9th and were waiting for your reply.

    I approved your account now. Please open a new thread if you see any issues.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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