Pending and duplicate PayPal orders

  • Resolved nickthesloth

    (@nickthesloth)


    1 year, 1 month ago

    We’re having an issue where multiple orders for tickets are appearing under the orders tab, and now in one case – payment has been taken but there are two ‘pending’ orders with identical ‘gateway ID’ values. There is no ‘complete’ order for this payment, so no tickets have been issued despite money being taken from the customer.

    I can’t seem to do anything with this order or any of the other ‘pending’ orders – so this is problematic.

    We are using PayPal, and we are not using WooCommerce (it is installed but nothing configured at this time). Just using the PayPal integration in Event Tickets (and we have Event Tickets Plus).

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @nickthesloth,

    Since you are using one of our premium plugins, Event Tickets Plus, and for us to help you better, please open a Support Ticket on our Help Desk. Also, we need to follow WordPress Forum Guidelines regarding premium users.??

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to open a Support Ticket on our Help Desk.

Viewing 2 replies - 1 through 2 (of 2 total)
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