Pendind Payment
-
Hi,
Sometime my order gets stuck on pending (pendind paymen) even though payment is successfully captured by Stripe. It just says payment pending/order pening (payment intent is created )on Woocommerce order section
Viewing 6 replies - 1 through 6 (of 6 total)
-
### WordPress Environment ### WordPress address (URL): https://saintmartinsrestaurant.com Site address (URL): https://saintmartinsrestaurant.com WC Version: 7.0.1 REST API Version: ? 7.0.1 WC Blocks Version: ? 8.5.2 Action Scheduler Version: ? 3.5.2 Log Directory Writable: ? WP Version: ? 6.0.3 - There is a newer version of WordPress available (6.1) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.32 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.0.1 WC Database Prefix: wp_ Total Database Size: 89.77MB Database Data Size: 78.93MB Database Index Size: 10.84MB wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.16MB + Index: 0.16MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB wp_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_e_submissions: Data: 0.30MB + Index: 0.45MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.06MB + Index: 0.11MB + Engine InnoDB wp_e_submissions_values: Data: 0.36MB + Index: 0.20MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 8.52MB + Index: 0.20MB + Engine InnoDB wp_postmeta: Data: 55.30MB + Index: 7.16MB + Engine InnoDB wp_posts: Data: 10.52MB + Index: 0.25MB + Engine InnoDB wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_shopmagic_automation_outcome: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_shopmagic_guest: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_shopmagic_guest_meta: Data: 1.52MB + Index: 0.17MB + Engine InnoDB wp_shopmagic_marketing_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 0.17MB + Index: 0.09MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 231 btf_builder: 2 cartflows_flow: 1 cartflows_step: 2 custom_css: 3 customize_changeset: 19 elementor_library: 49 elementor-hf: 3 envato_tk_import: 6 nav_menu_item: 38 page: 16 popup: 4 popup_theme: 8 product: 172 product_variation: 196 revision: 689 shop_coupon: 5 shop_order: 39 shop_order_refund: 19 shopmagic_automation: 2 wp_global_styles: 1 wpforms: 3 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (20) ### Import / Export Customizer Settings: by Brainstorm Force – 1.0.6 Starter Templates: by Brainstorm Force – 3.1.18 Prime Slider: by BdThemes – 3.1.3 Boostify Header Footer Builder: by Woostify – 1.2.8 Code Snippets: by Code Snippets Pro – 3.2.1 Elementor Pro: by Elementor.com – 3.7.7 Elementor: by Elementor.com – 3.8.0 Envato Elements: by Envato – 2.0.11 Food Store - Essentials: by WP Scripts – 1.0.7 Food Store - Online Food Delivery & Pickup: by WP Scripts – 1.4.7 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.13 Rank Math SEO: by Rank Math – 1.0.101 Shortcode Elementor: by rs-theme – 1.0.2 Star CloudPRNT for WooCommerce: by fmahmood – 1.2.0 beta TheFork Widgets: by TheFork widget installers – 2.0.5 WooCommerce Stripe Gateway: by WooCommerce – 6.9.0 WooCommerce: by Automattic – 7.0.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.9 WpAli: Delivery Rate by Distance: by ALI KHALLAD – 1.1.2 WPForms Lite: by WPForms – 1.7.7.2 ### Inactive Plugins (2) ### Popup Maker: by Popup Maker – 1.16.12 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #3686 - /order-online/ Basket: #39 - /cart/ Checkout: #40 - /checkout/ My account: #41 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Astra Version: 3.9.1 (update to version 3.9.3 is available) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-05 07:50:35 +00:00 Options: ? Notes: 54 Onboarding: completed ### Action Scheduler ### Complete: 319 Oldest: 2022-10-08 04:21:35 +0100 Newest: 2022-11-05 01:04:42 +0000 Failed: 5 Oldest: 2022-10-31 16:02:22 +0000 Newest: 2022-11-04 21:30:41 +0000 Pending: 9 Oldest: 2022-11-06 01:04:42 +0000 Newest: 2022-11-09 09:38:29 +0000 ### Status report information ### Generated at: 2022-11-05 06:24:50 +00:00This is log error:
Skip to main contentSkip to toolbar About WordPress Saint Martins Restaurant 66 updates available 00 Comments in moderation New Rank Math SEO WPForms 6 Hi, saintmartins Log Out Logs Store Activity Activityunread activity Help System statusToolsLogsScheduled ActionsLogs woocommerce-gateway-stripe-2022-11-04-d67343b98631c4c3e533cc876a622067.log Delete log woocommerce-gateway-stripe-2022-11-04-d67343b98631c4c3e533cc876a622067.log (2022-11-04 at 23:08 GMT) View 2022-11-04T12:28:27+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== account ====End Log==== 2022-11-04T19:45:23+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 4617 [currency] => gbp [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-04T19:49:00+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== customers request: Array ( [email] => [email protected] [description] => Name: Philippa Zimmann, Username: [email protected] [name] => Philippa Zimmann [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2022-11-04T19:49:01+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M0VpPLrTj3mmp2V1Va17T15 request: Array ( [amount] => 5130 [currency] => GBP [statement_descriptor] => Saint Martins Restro [description] => Saint Martins Restaurant - Order 9436 [customer] => cus_Mjzs1wZggQG1kw [payment_method_types] => Array ( [0] => card ) [metadata] => Array ( [customer_name] => Philippa Zimmann [customer_email] => [email protected] [site_url] => https://saintmartinsrestaurant.com [order_id] => 9436 [order_key] => wc_order_oUBt9Oip0bgsP [payment_type] => single ) ) ====End Log==== 2022-11-04T20:12:09+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 3020 [currency] => gbp [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-04T20:13:26+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 3375 [currency] => gbp [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-04T20:15:33+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 3750 [currency] => gbp [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-04T20:16:12+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 3750 [currency] => gbp [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-04T20:18:00+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== customers request: Array ( [email] => [email protected] [description] => Name: Daniel James, Guest [name] => Daniel James [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2022-11-04T20:18:00+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M0WJELrTj3mmp2V0JkRZVwH request: Array ( [amount] => 3750 [currency] => GBP [statement_descriptor] => Saint Martins Restro [description] => Saint Martins Restaurant - Order 9437 [customer] => cus_Mk0LxzH1xqmT1A [payment_method_types] => Array ( [0] => card ) [metadata] => Array ( [customer_name] => Daniel James [customer_email] => [email protected] [site_url] => https://saintmartinsrestaurant.com [order_id] => 9437 [order_key] => wc_order_XFO44E3kh6ooN [payment_type] => single ) ) ====End Log==== 2022-11-04T20:18:04+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Begin processing UPE redirect payment for order 9437 for the amount of 37.50 ====End Log==== 2022-11-04T20:18:04+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M0WJELrTj3mmp2V0JkRZVwH?expand[]=payment_method ====End Log==== 2022-11-04T20:18:04+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Processing response: stdClass Object ( [id] => ch_3M0WJELrTj3mmp2V0NhVsSVb [object] => charge [amount] => 3750 [amount_captured] => 3750 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => txn_3M0WJELrTj3mmp2V0BxouP9R [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => Carshalton [country] => GB [line1] => South AVENUE [line2] => - [postal_code] => SM5 4LG [state] => Greater London ) [email] => [email protected] [name] => Daniel James [phone] => 07855756285 ) [calculated_statement_descriptor] => SAINT MARTINS RESTRO [captured] => 1 [created] => 1667593082 [currency] => gbp [customer] => cus_Mk0LxzH1xqmT1A [description] => Saint Martins Restaurant - Order 9437 [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => 1 [metadata] => stdClass Object ( [customer_email] => [email protected] [customer_name] => Daniel James [order_id] => 9437 [order_key] => wc_order_XFO44E3kh6ooN [payment_type] => single [site_url] => https://saintmartinsrestaurant.com ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => pi_3M0WJELrTj3mmp2V0JkRZVwH [payment_method] => pm_1M0WKzLrTj3mmp2VIk1jTWk7 [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [brand] => mastercard [checks] => stdClass Object ( [address_line1_check] => fail [address_postal_code_check] => pass [cvc_check] => pass ) [country] => GB [exp_month] => 8 [exp_year] => 2023 [fingerprint] => Rs08NdqN4T1Exs8T [funding] => credit [installments] => [last4] => 2621 [mandate] => [network] => mastercard [three_d_secure] => [wallet] => ) [type] => card ) [receipt_email] => [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzFMa0FvU0xyVGozbW1wMlYo_OaVmwYyBinIARQB1DosFliET8MElWVW6gKzaOIBhp7zxh2dTjYa8TsCfYcNiG3bq7YfBwcMR-5LRO8 [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3M0WJELrTj3mmp2V0NhVsSVb/refunds ) [review] => [shipping] => [source] => [source_transfer] => [statement_descriptor] => Saint Martins Restro [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] => ) ====End Log==== 2022-11-04T20:18:04+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== balance/history/txn_3M0WJELrTj3mmp2V0BxouP9R ====End Log==== 2022-11-04T21:06:06+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== account ====End Log==== 2022-11-04T23:08:07+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== account ====End Log====Hi there,
Thanks for reaching out.
Most probably, the issue is coming due to the configuration of webhooks. Webhooks are used by Stripe to communicate with your site. It provides information such as the status of the payment, and is used to update the order based on certain events from Stripe’s side of things.
Can you please check the following documentation about setting up webhooks:
https://woocommerce.com/document/stripe/#webhooks
Let me know how it goes!
Best,
Ok let me try again…but funny thing is only few orders are getting stuck on pending (pending payment) . Let’s say out of 4 order 1 order is going on pending payment (though stripe successfully processed/captured the payment.
Hi there,
Thanks for getting back to us.
Sure, let us know how it goes! If everything is set up correctly and orders are still stuck in pending. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Best,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Viewing 6 replies - 1 through 6 (of 6 total)
- The topic ‘Pendind Payment’ is closed to new replies.
