PDF not being attached in mail with certain payment methods (mollie)

  • Resolved nickalona

    (@nickalona)


    9 months, 4 weeks ago

    We stumbled across an issue with the plugin. Whenever customers select Mollie -> Banktransfer then they don’t get an PDF attached in the mail. Other methods, like iDeal do work.

    Does anyone knows how to fix this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi nickalona,

    Thanks for reaching out.

    We do not send attachments based on the payment method, but rather depending on the order statuses. Add the status in which the order gets updated in the “Attach invoice PDF in customer email” option in the invoice plugin setting when user’s complete the payment through “Banktransfer” method. Also, make sure to enable the WooCommerce mail for the selected order statuses, as we only send attachments with WC email.

    Thread Starter nickalona

    (@nickalona)

    Hi support,

    I double checked the settings as per your comment. I can confirm the mail settings are correct. The order status is “on-hold”. I can’t find any settings related to sending a WC mail for the order status though. I think it’s enabled by default (all other methods work with an email)

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi nickalona,

    Kindly share the screenshot of “General” page (Invoice/Packing > Invoice > General) from the invoice settings to get a better understanding of the plugin setup on your end.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?nickalona,

    As we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Thread Starter nickalona

    (@nickalona)

    Sorry, i was on holiday. Here you have the screenshot as requested:

    • This reply was modified 9 months, 2 weeks ago by nickalona.
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi nickalona,

    Thanks for updating. Kindly share the below mentioned information for further debugging.

    1. Full screen screenshot of the WooCommerce order edit page of any order you are facing issues with. It is adviced to hide user sensitive information while sharing screenshots.
    2. WooCommerce system status report (WooCommerce > Status > System status > Get system report).
    3. Please confirm that the order placing status of that particular payment method is “on-hold”. Also, mention the Mollie plugin name and version.

    You may share the details via this link if you have any privacy concerns.

    Thread Starter nickalona

    (@nickalona)

    I have hidden client information, but you can find the links here:

    1. https://imgur.com/a/Oda2LrU
    2. https://pastebin.com/T96Ri8Y9
    3. The initial payment method for bank transfer is “in de wacht” or on-hold. The version is: 7.5.2
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi nickalona,

    We reviewed the information you provided. However, we were unable to pinpoint the issue you are facing. We tested few payment methods which resulted in the order being placed on hold. However, in each case, the invoice document was attached to the order notification mail. Please provide a screen recording of a test order placed using the “Bank Transfer” method that does not attach the invoice document to the WooCommerce order mail. You can share the screen recording via this link.

Viewing 8 replies - 1 through 8 (of 8 total)
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