PDF Invoices not open

  • Resolved qualityacademy

    (@qualityacademy)


    2 years, 11 months ago

    After the last update, every time issuing the INVOICE; the file downloaded with error;
    the following message appear;

    Adobe Acrobat could not open ‘INVOICE_20211468_QA-2.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).

    To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hello, @qualityacademy

    Please enable debug log in WP Desk Settings. Then make a test reproducing this issue, and send a link with the error log to us.

    In case of further questions, please contact me.

    Best Regards,

    Thread Starter qualityacademy

    (@qualityacademy)

    How can I enable debug log; I could find that in the settings of the plugin?

    Plugin Support rzepsen

    (@rzepsen)

    Take a look at this screen.

    Then you need to go to WP Desk > Settings and enable the WP Desk Debug Log checkbox. Then try to reproduce the problem again and when the problem occurs, please provide a link to the debug.log.

    Best regards

    Plugin Support rzepsen

    (@rzepsen)

    Hello @qualityacademy

    If you don’t have this module, go to WooCommerce > Status > Logs and try to find the records for our plugin. If you find anything, please send in a feedback message with the error message.

    Best regards

    Plugin Support rzepsen

    (@rzepsen)

    Hi @qualityacademy

    What specific version of Adobe Acrobat are you using?

    Best regards

    Plugin Support rzepsen

    (@rzepsen)

    Hello @qualityacademy

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Best regards

Viewing 6 replies - 1 through 6 (of 6 total)
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