PDF Invoice Problem

Hi @midipedalboards!

Interesting! Could you please try highlighting the content of the PDF to see if the texts are really there and it’s an issue with the font color?

Also, have you maybe changed the “Invoice PDF Template”? See screenshot link: https://snipboard.io/FNzleV.jpg

If you’ve customized this and followed this article, could you please check if the text color is set to white on that template file?

Thank you!

• This reply was modified 2 years, 1 month ago by aicee.
• This reply was modified 2 years, 1 month ago by aicee.

I’m unable to highlight any thing in the pdf.

I’ve not customized the Invoice PDF template as I’m just learning to use the crm. All I did was upload the logo in the settings.

Here’s my setting for the invoice pdf template

https://snipboard.io/u7oLi6.jpg

So test server 1 running php 8.1.0 fast/cgi pdf’s are rendering text as expected.

server 2 running php 8.1.9 fast/cgi pdf invoices have no text.

Hi @midipedalboards!

Thanks for sharing your findings! I did check this on my site with server running php 8.2.2, and the texts are displaying fine on the invoice pdf. Hmm.. I’ll check this with the team to see if they can replicate this issue.

In the meantime, would it be okay for you to have your site on php 8.1.0, if that works for you?

Thanks!

I just updates to php 8.2.0 and it’s working fine too. Dunno what the issue is with 8.1.x … but 8.2.0 working fine for me if you want to close this topic.

Hi @midipedalboards ,

I just wanted to drop a note to mention that I ran into some issues with both 8.1 and 8.2 while testing an unrelated issue.

Since you’re on 8.2, and IF you get a minute, would you try creating a quote, assign to a contact, then attempt to view that quote int he client portal? Are you able to accept the quote? (No worries if you can’t do this!)

What I ran into is that the ‘Accept’ button in the portal, on 8.1/2, would generate an error on click, although in the backend, the quote would be correctly accepted. Reloading the portal page would also show the quote had been successfully accepted.

So I suspect, even though it’s working for you in this instance, PHP 8.1+ may have some kinks in CRM.

I’ve setup several test sites. I have one setup I could give you credentials for to log in and see for yourself. It’s an absolutely disposable site so nothing to worry about loosing in it. Just let me know how to get login info to you.

Hi there, @midipedalboards,

We appreciate your offer to access your sites to poke around, but this would go beyond our scope of support.

Per our support policy, we assist in installing and setting up the CRM, technical questions about the CRM’s built-in features and functionality, and product bug fixes; we don’t access users’ sites unless they’re paid customers. Moreover, asking for login credentials is frequently the last resort also when dealing with a paid customer, so we refrain from doing it.

You’re welcome to test what my colleague Cena suggested with no obligations, and at your best convenience, since also you seem to have sort out the issue eventually.

Hope that’s clear and you understand where this comes from ??

My offer wasn’t based on getting support. Just trying to help you fix your product.

However, please understand that most won’t become paid customers if right out of the box it doesn’t work as advertised.

I’ll mark it “resolved”. Good luck.