PDF invoice not attaching for new order emails

  • Resolved mattystrya

    (@mattystrya)


    4 months, 1 week ago

    Hi,

    I’m trying to figure out why the PDF invoices are not being attached to new order emails – the emails that go to an admin to notify them when a customer has placed a new order.

    I have the check box checked for ‘Enable to attach invoice PDF to the new order email notification’ as you can see in the attached PNG screen capture: https://1drv.ms/i/s!Aq3jNxeW0axvmPVPD3r0S8f0H1UMrg?e=Nuuane

    Am I missing something perhaps? I’ve been using this plugin for a while on the clients site, no other problems, and PDF invoices all seem to attach fine to customer completed order emails.

    Many thanks in advance,
    Matthew
    Total Web Solutions

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mattystrya,

    Thanks for reaching out.

    Our plugin is designed to generate documents based on WooCommerce orders and attach them along with the WooCommerce order status emails. Regarding your requirement, if you select the order status that generates the invoice number as the same as the order placement status (typically Processing or On hold), and then enable the “Attach invoice PDF to admin email” option as shown in the below screenshot, then the admin will receive the invoice PDF attachment along with the new order email.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@mattystrya,

    As we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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