PDF Invoice is empty

  • Hi there,

    when I try to generate an invoice the PDF is empty. there is only my logo in the top right corner.
    When I turn on the “generate as HTML” setting, I get the invoice without any problems (but not in pdf)

    Is this “bug” known ? or is there already a fix for this ?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Mohamad

    (@mohamadntr)

    Hi @schmicho,

    Could you check the WooCommerce logs to see if there are errors with the?wpo-wcpdf?or?fatal-errors?prefix? If so, please share the logs with us. You’ll find the logs under?WooCommerce > Status > Logs. It would also be helpful to see a screenshot of your?System Configuration?and?Write Permissions?set up under?WooCommerce > PDF Invoices > Advanced > Status?tab.

    Best regards

    Thread Starter schmicho

    (@schmicho)

    Hi Mohamad,

    Thanks for the reply. there are no known fatal-errors or wpo-wcpdf entries in the log.
    Here’s a screenshot from the status tabs

    View post on imgur.com
    Plugin Contributor Mohamad

    (@mohamadntr)

    Thank you for sharing the info.

    I can see your PHP version is 8.3.8-nmm1 which seems to be a specialized build. Would it be possible for you to change to the latest stable official release of the PHP version and try again to see if the issue happens?

    Best regards

    Thread Starter schmicho

    (@schmicho)

    Hi Mohamed,

    unfortunately it’s not possible to change the PHP Version of this site. 8.3 is the only PHP Choice I get from my Hoster… Is there any other way ?

    Plugin Contributor Mohamad

    (@mohamadntr)

    Please contact us by emailing?[email protected] so we can further investigate your issue.

    Thanks

    Hi there, same issue here.
    We have something else in the config: we replaced the original site (A) with a copy with enhancements (B). B was made on a different domain and with Installation we moved B back to the original domain, replacing A.
    As everything is working, except we have blank invoices, I can’t imagine this to be the cause

    Plugin Contributor Mohamad

    (@mohamadntr)

    Hi @southparc,

    Could you also please contact us by emailing?[email protected]?

    Thanks

    sure, will do – tx

    Encountered same issue after I changed to a new hosting provider, although not sure if both events are linked. I have emailed to [email protected] with screen shots. Can you kindly review and update asap?

Viewing 9 replies - 1 through 9 (of 9 total)
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