PDF External Links and TOC not working

UPDATE: We tried the same pdf file after disabling encryption, downloaded it from our eBook Store and all the links and TOC worked again normally. It’s the encryption that disables the links in the PDF? This is obviously an unexpected behavior and one that makes the plugin unusable. What’s the workaround?

Despite several attempts to contact you here and on your IM, we did not hear from you. We will like to get a refund for this plugin, as we cannot use it for our pdf.

Hello,

I was away for a few days due to family matters / gathering and my son’s birthday.

The problem is how PHP framework handles the encrypted PDF files.

I am working on changing that method (there aren’t many possible solutions though)

for future customers benefit. Your refund was sent as we have money back guarantee and we kept our promise.

Thanks

Hi,

I have the same problem on the pro version

Have you got a fix yet?

Hello Alan,

I am working on the next update with an updated version of the framework, in an effort to resolve this.

It should be out ASAP, hopefully next days / week.

Thanks

This does not seem resolved, I am facing the same issue with the PRO version. The watermark does not work without encyrption checked. But with encryption, the hyperlinks and bookmarks does not work! Please resolve it, thank you!

• This reply was modified 5 years, 5 months ago by RockSea.

Hi,

We found a work around …

If you use the complete url the link will work:

https://www.website.com/something

Not: click here

Good luck

Alan, for me it is mostly cross-references within the book. And the bookmarks. These are lost with the encrypt option. Anyways, I don’t need the encrypt option. I have checked it only because the watermark option doesn’t work without that!

If you want it watermarked it is the only answer I can find

I don’t find a reason for the watermark to work only with encryption. Something mixed up in the plugin scripts, I guess.