PDF Documents “Failed to Load”

  • Resolved fujikuraeurope

    (@fujikuraeurope)


    7 years, 9 months ago

    Hiya,

    I’ve uploaded PDF documents, but when users go to view them it tries to do the FILE_Retrieve but then says “Failed to load PDF”.
    Any ideas?

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author reifsnyderb

    (@reifsnyderb)

    Hello,

    What version of the DMS module is this happening with? Also, what web browser are you using? Please send a screenshot of the diagnostic screen to [email protected]

    Thanks!

    Brian

    Thread Starter fujikuraeurope

    (@fujikuraeurope)

    Hi Brian,

    I updated to the latest DMS this morning. I’m using Chrome (I imagine it might have something to do with Chrome using it’s own PDF viewer). I’ll drop you an email now.

    Thanks,

    Solomon

    Plugin Author reifsnyderb

    (@reifsnyderb)

    Hello,

    Just to update in this forum:

    I have received a screenshot and requested more information.

    Best Regards,

    Brian

    Plugin Author reifsnyderb

    (@reifsnyderb)

    Customer found problem and it is resolved. Marking as resolved.

    Brian

    Hello, I experience exactly the same problem. I cant work out why the screen displays the message ‘Failed to load PDF document’ Can you please help me with this issue?

    Thread Starter fujikuraeurope

    (@fujikuraeurope)

    Hi Villa,

    It was a bug with the plugin when updating to the new version. You need to make sure you have the latest version, then reupload all of your files. Once you’ve done that, the problem should fix itself (The latest version has dealt with the problem, so it shouldn’t happen again).

    If that doesn’t work, then you might have a different issue

Viewing 6 replies - 1 through 6 (of 6 total)
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