PDF Attachments downloads fail on mobile.

Hello damon18,

Thanks for reaching out to us again and apologies for the inconvenience.

We have open the site URL and test it on the mobile device and we can see that PDF opens properly on the mobile browser.

Click here to review the screenshot.

Have you updated the settings and now it’s working fine? Can you please review them again at your side?

It might be possible that the issue coming on the specific device only?

If still, you facing the same issue then can you please share detailed information about the browser and device name with a short video so we can troubleshoot your queries in detail?

Let us know still you have any queries on that.

Best Regards,
Hitendra & Dotstore Team

Thanks for the reply. The mobile downloads are working in some cases after turning off all caching for the product pages.

This is not a great solution since page caching is important to site speed.

In addition, since the PDF links are not actual .pdf file links from the media library it is very inconsistent whether these are opened by desktop browsers or only downloaded.

Please offer a way to make these links display the pdf files according to the browser settings of the visitor.

Hello damon18,

Thanks for your feedback.

Sure, we will review your query in detail and if it is useful for other customers then implement it in the upcoming release.

Best Regards,
Hitendra & Dotstore Team

From @hitendra-chopda ‘s screenshot I assume it was from an Android (Chrome) type browser? Do the downloads only fail on iPhone (Safari) browsers? I have a related issue that is more specifically for Safari. Both mobile and desktop Safari fail to download the full PDF file. During download the actual file is smaller than the browser download process is expecting. May be Safari is more critically checking the filesize? In Safari desktop and incomplete *.download file is created. When I sent this via Telegram it converts it to a zip file with a folder with inside it the downloaded file and a Info.plist file.

@erniecom I’m not if sure your problem is related to mine.

My issue remains, the links to PDF files produced by the Product Attachment for WooCommerce plugin do not give browsers enough information to identify them as PDF files and open them in a browser window, if that is the local preference of the user.

@damon18 yes you are right, what you describe is not the same issue. I noticed however that in Safari OSX it downloads, not opens PDF attachments directly and I could not discover settings to change that. In Firefox there are extensive settings for this and yes it is possible to open PDF directly.