Dear Customer,
We would like to note that Paysera’s activities are carried out taking into account legal regulations in the European Union and Lithuania. It is also the Bank of Lithuania that raises high demands on us regarding the provision of data on the activities carried out by its clients and the sources of funds.
Each client expects their financial institution to ensure the security of their necessary and high-quality services and funds. It is to implement these aspects around the world that financial institutions apply the “Know Your Customer” principle. We are no exception. We provide information about the implementation of this principle here: https://www.paysera.lt/v2/en/kyc-explanation.
In rare cases, there may be blockages or requests of documents, but they are never without reason. You can see more information about this here: https://www.paysera.lt/v2/en/blog/why-is-account-restricted-blocked.
The more expeditiously and accurately you answer all the questions we ask and provide the necessary documents and information – the faster we will be able to execute your transfer, remove restrictions from the account or simply grant you all rights to use Paysera services. Unfortunately, in cases where the customer is unable to provide the necessary documents, we cannot provide financial services to him/ her.
We strive to ensure smooth use of Paysera services, therefore, if you have any questions, we invite you to contact the customer service center, we provide contacts here: https://www.paysera.lt/v2/en/contacts.
Greetings,
Paysera Team
