PayPayl direct card payment on checkout

  • Hello,
    My 2 customers were trying to buy with credit card option in paypal (not from their paypal balance). Their bank charged them but there were no logs of payment even paypal didin’t logged transaction, but customers were charged. After some hours they received money back automatically.
    What is going on and why payment is not being captured on my end in my woocommerce anywhere, there is no order, nothing?!
    Thanks in advance

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @pansmuggler

    Their bank charged them but there were no logs of payment even paypal didin’t logged transaction, but customers were charged.

    The PayPal plugin will never charge a customer’s payment method if there isn’t a corresponding WooCommerce order, the code would not work if there wasn’t a WooCommerce order.

    What is going on and why payment is not being captured on my end in my woocommerce anywhere, there is no order, nothing?!

    The way WooCommerce works is it provides the PayPal plugin with an order object, that’s how the plugin communicates to PayPal how much to charge. Without an order, that payment is impossible.

    If there isn’t a WooCommerce order and corresponding PayPal transaction ID, then any payments your customers are reporting did not originate from this plugin.

    Kind Regards,

Viewing 1 replies (of 1 total)
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