Paypal/WooCommerce card declining issue

You’ll first need to check for a more specific error message from PayPal in your logs.

To do this go into the settings for the Paypal plugin you are using on the WooCommerce > Settings > Payments page. Enable the debug logging option for PayPal.

You’ll now need for another payment attempt to be made on your site with PayPal, or run a test payment yourself. Once it fails, go to WooCommerce > Status > Logs and find the PayPal logs that match that days date. View the logs and check for the error code that PayPal sent to your site. You can then look up what that code means on PayPal’s site here:

https://developer.paypal.com/docs/archive/nvp-soap-api/errors/

If you don’t understand what the error means, or how to fix it – you can post it here in this thread.

Thanks for the reply Phil, i’ve already tried this but the logs don’t show? I’ve tried it mutliple times and I never get new logs?

Hi there,

Thank you for trying that out. In order to capture logs, you will need to make sure the Log directory is writable — please check under **WooCommerce > Status**, and see if your Log directory is marked as writable:

Link to image: https://d.pr/i/qP6jcs

If not, then please reach out to your hosting company to ask about making sure that directory is writable on the server.

Also, please note that on the WooCommerce > Status > Logs page, you will need to select the appropriate log file from the dropdown to view the correct logs (i.e. PayPal, or wc_gateway_ppec-*** for PayPal (Express) Checkout):

Link to image: https://d.pr/i/mCGncN

Please check on that, and then see if you are able to generate those logs and then check on the error code on PayPal’s site.

If you are still having trouble, please send the error from the log here, and share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://jumbocompetitions.co.uk
Site address (URL): https://jumbocompetitions.co.uk
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.29
PHP Post Max Size: 256 MB
PHP Time Limit: 240
PHP Max Input Vars: 5000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Post Type Counts ###

attachment: 21
custom_css: 3
customize_changeset: 119
nav_menu_item: 6
page: 26
post: 5
product: 12
product_variation: 596
revision: 217
shop_order: 8
wcccf: 3
wcct_countdown: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

All-in-One WP Migration: by ServMask – 7.20
Classic Editor: by WordPress Contributors – 1.5
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Contact Form Submissions: by Jason Green – 1.6.4
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.12.0
LiteSpeed Cache: by LiteSpeed Technologies – 2.9.9.2
MaxButtons: by Max Foundry – 7.13.4
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.1

Slider Revolution: by ThemePunch – 5.4.8.1
Page Builder by SiteOrigin: by SiteOrigin – 2.10.15
SiteOrigin Widgets Bundle: by SiteOrigin – 1.16.0
Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 2.1.2
Ci WooCommerce Product Gallery Slider: by codeixer – 2.0.3 – Not tested with the active version of WooCommerce
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.80
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.21
WooCommerce: by Automattic – 4.0.1
WordPress Importer: by wordpressdotorg – 0.7
WP Statistics: by VeronaLabs – 12.6.12

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
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rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Basket: #206 - /basket/
Checkout: #207 - /checkout/
My account: #1807 - /my-account/
Terms and conditions: #572 - /terms-conditions/

### Theme ###

Name: Specia
Version: 3.1.21 – 3.1.22 is available
Author URL: https://speciatheme.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: –

### Action Scheduler ###

Complete: 581
Oldest: 2020-04-16 18:19:29 +0100
Newest: 2020-04-21 02:06:47 +0100

Pending: 1
Oldest: 2020-04-22 02:06:47 +0100
Newest: 2020-04-22 02:06:47 +0100

please message me through skype, this takes way too long for something so small to get fixed and I need it fixing ASAP.

my skype email is: [email protected]

We don’t provide support by Skype and the amount of in depth troubleshooting we can get into on the free community forums is limited.

I see from your System Status Report that you are using our PayPal Checkout plugin. Because of that, you do qualify for an extra level of support directly on https://www.woocommerce.com.

Please go to https://www.woocommerce.com and log into your account. If you don’t already have one, please create one.

Once you are logged in, please go to the “Support” tab and then select PayPal Checkout as the reason for your request. Our team can then help take a more in-depth look at the problem with you there.

In the effort of saving time, please make sure to include your system status report and reference this forum thread.

Additionally, please create an Administrator user on your site using the email address [email protected]. Mention that you’ve done this in your ticket. That way we can reset the password to the account and then log in to have a look at anything that we need to.

Please note that to comply with GDPR rules, you may need to disclose the sharing of access rights to third parties like us in your Terms & Conditions (if you don’t already).

Do not share any account info or other sensitive information on these forums.

Didn’t help what so ever, I give up, mark as not resolved!

• This reply was modified 4 years, 7 months ago by HarveyFletcher.

Please follow these instructions to submit a ticket:

– Go to WooCommerce.com
– In the top right-hand corner of the site click the “Log in with WordPress.com” link, as shown here https://d.pr/i/KYWFPA
– If you don’t already have an account, you’ll need to create one for free as I mentioned earlier
– Once logged in, you can click on your “Account” in the same right-hand corner as where the “Log in with WordPress.com” link was
– You will see a menu with options such as “Dashboard”, “Profile”, “Download”, as well as “Support” https://d.pr/i/VSmK8Z

Alternatively, once you’ve logged in you can simply click this link:
https://woocommerce.com/my-account/create-a-ticket/

Select “PayPal Checkout” as the product that you need help with, then include the information that I mentioned earlier in the body of the ticket.

As we need to have a deeper look into the problem you are having, you will need to open a ticket as we can’t do that type of advanced troubleshooting on these forums.